Sales Manager

BaptistCare; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salaries

Tax‑free salary packaging up to $18,?

Discounted gym memberships

Novated car leasing

Flexible arrangements

Additional leave options

Health and wellbeing initiatives

Study assistance & LinkedIn Learning

Job summary

BaptistCare is seeking an experienced Sales Manager for Retirement Living in Sydney Metro to guide families through tours, financial discussions and settlements. You will promote BaptistCare communities and drive occupancy, leveraging strong relationships and CRM discipline to manage a busy pipeline.

Based across Sydney, this full-time role offers hybrid working with occasional travel for lead generation and community engagement, working closely with Operations, Marketing and Home Care to

Qualifications

• Proven consultative sales experience within retirement living, property, aged care, healthcare or similar relationship-led environment.
• Strong face to face sales capability and ability to convert opportunities into outcomes.
• Experience conducting presentations, tours, appointments and customer meetings.

Responsibilities

• Lead village tours, inspections and customer appointments.
• Build trusted relationships with prospective residents, families and stakeholders.
• Support customers through retirement living, financial and contractual decision making.
• Drive reservations, conversions and settlement outcomes for your portfolio.
• Develop referral networks and community partnerships to generate opportunities.
• Deliver events, open days and community engagement initiatives.
• Manage CRM activity and customer pipelines to support performance.
• Collaborate across operations, sales and support teams to achieve shared outcomes.

Skills

Consultative sales

Face to face sales

Relationship building

CRM discipline

Communication skills

Job description

Guide life changing retirement living decisions

5 day week |Sydney Metro | 12 Month Maximum Term

At BaptistCare, we believe older Australians deserve to age with dignity, choice and connection. Every day, we support people to live well through welcoming communities, quality services and genuine care.

We are seeking an experienced and relationship focused Sales Manager to join our Retirement Living team across Sydney Metro. This is an opportunity to help older Australians and their families make one of life's most important decisions while contributing to vibrant communities where people can thrive. The role is responsible for promoting BaptistCare Retirement Living communities, supporting customers through their decision making journey and driving occupancy and sales outcomes.

About the Role

Based across Sydney Metro, you will spend most of your time in our villages, meeting prospective residents and building strong relationships within local communities. You will be a trusted advisor, guiding customers through village tours, inspections, financial and contractual conversations, reservations and settlement preparation.

Working closely with Operations, Property, Marketing, Sales Administration and Home Care teams, you will help deliver exceptional customer experiences while achieving strong commercial outcomes. You will also play an important role in identifying customer needs and connecting residents to BaptistCare's broader Home Care and Support at Home services, supporting our integrated ageing model.

Location & Travel

Fulltime position (5 days per week),12 month maximum term.

Based across Sydney Metro.

Primarily village based and customer facing with flexibility for hybrid working.

Monday to Friday role.

Occasional travel and event attendance required to support lead generation and community engagement activities.

What you will be doing

Lead village tours, inspections and customer appointments.

Build trusted relationships with prospective residents, families and key stakeholders.

Support customers through retirement living, financial and contractual decision making processes.

Drive reservations, conversions and settlement outcomes your dedicated portfolio

Develop referral networks and community partnerships to generate new opportunities.

Deliver presentations, customer events, open days and community engagement initiatives.

Manage customer pipelines and CRM activity to support performance.

Collaborate closely across operational, sales and support teams to achieve shared outcomes.

Why Join Us?

At BaptistCare, we value our employees and foster a positive, inclusive work environment.

• We offer competitive salaries, tax-free salary packaging up to $18,550*, discounted gym memberships, and novated car leasing.
• Enjoy work-life balance with flexible arrangements and additional leave options.
• Benefit from our health and wellbeing initiatives, including free counselling, spiritual support, and nutrition advice.
• Advance your career with study assistance and access to learning and development programs and courses like LinkedIn Learning!

About You:

You are a customer focused sales professional who understands that successful outcomes are built on trust, empathy and authentic relationships.

You will bring:

Proven consultative sales experience within retirement living, property, aged care, healthcare, financial services, real estate or a similarly relationship led environment.

Strong face to face sales capability and a demonstrated ability to convert opportunities into outcomes.

Experience conducting presentations, tours, appointments and customer meetings.

Confidence discussing financial matters, contracts and complex customer decisions.

Strong CRM discipline and pipeline management capability.

Community networking and referral generation experience.

Excellent written and verbal communication skills.

The ability to work autonomously while remaining connected to a broader team.

Drivers license and car

About Us:

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.

Recruitment agencies please note : This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.

BaptistCare - Inspired by Jesus to champion care for all.