Sales Administrator

Pacific West Foods Australia; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Pacific West Foods Australia – North Rocks NSW is seeking a Sales Administrator to join the nationwide sales administration team on a permanent, full-time basis, working from our North Rocks office. You will provide administrative and operational support to ensure efficient sales processes and a positive customer experience.

Reporting to the Senior Credit Manager, you will process orders, maintain records, coordinate with Warehouse, Logistics and Customer Service, respond to enquiries, and help

Qualifications

• Experience in sales administration or admin support.
• Excellent communication and organisation.
• Ability to work with nationwide team.
• Proficiency with MS Office and ERP/CRM systems.
• Qualification in Business Admin desirable.

Responsibilities

• Process customer orders and data entry accurately.
• Maintain customer records and pricing information.
• Prepare sales reports and presentations.
• Coordinate with Warehouse, Logistics and Customer Service to fulfil orders.
• Respond to customer and internal enquiries promptly.
• Support sales team with admin tasks and follow-ups.
• Assist with promotions and account maintenance.
• Collaborate with nationwide sales admin team and adhere to policies.

Skills

Sales admin

Customer service

Communication

Time management

Education

Business Administration qualification

Tools

ERP systems

CRM systems

MS Excel

Outlook

Job description

Pacific West Foods Australia – North Rocks NSW

Permanent Full-Time | North Rocks | Foodservice & FMCG

Pacific West Foods is a leading Australian seafood company committed to delivering high-quality products and exceptional customer experiences across the foodservice and retail sectors.

We are seeking a Sales Administrator to join our nationwide sales administration team on a permanent, full-time basis, working from our North Rocks office.

This is an opportunity for an organised and detail-focused administrator to support our Sales team, help deliver excellent customer service and keep day-to-day sales processes running smoothly.

Reporting to the Senior Credit Manager, you will work closely with colleagues across the nationwide sales administration team, supporting one another to process orders accurately and respond to customer enquiries promptly.

About the Role

As a Sales Administrator, you will provide administrative and operational support to ensure efficient sales processes and a positive customer experience.

You will work closely with Sales, Warehouse, Logistics and Customer Service teams to coordinate orders, maintain accurate records and support timely order fulfilment.

Key responsibilities include:

• Process customer orders, sales documentation and data entry accurately and within required timeframes.
• Maintain customer records, pricing information and sales databases.
• Assist with preparing sales reports, presentations and customer documentation.
• Coordinate with Warehouse, Logistics and Customer Service teams to ensure timely order fulfilment.
• Respond to customer and internal sales enquiries professionally and promptly.
• Support the Sales team with administrative tasks, scheduling and follow-up activities.
• Assist with promotional activities, customer account maintenance and sales support projects.
• Work collaboratively with colleagues across the nationwide sales administration team and provide support when needed.
• Follow company policies, privacy requirements and workplace health and safety procedures.

About You

You are a reliable team player who enjoys supporting colleagues, communicating with customers and keeping information accurate and organised.

To be successful in this role, you will ideally have:

• Previous experience in sales administration, customer service or an administration support role.
• A collaborative approach and willingness to work with and support colleagues across a nationwide team.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills, with a high level of attention to detail.
• The ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Intermediate Microsoft Office skills, particularly Excel, Outlook and Word.
• Experience using ERP, CRM or order management systems will be highly regarded.
• The ability to build strong relationships with internal and external stakeholders.
• A high level of integrity and commitment to customer satisfaction.
• Certificate or tertiary qualifications in Business Administration or a related field are desirable.

Why Join Pacific West Foods?

This is an opportunity to join a well-established Australian seafood business and play an important role in supporting our sales operations and customer experience.

You will have the opportunity to:

• Work as part of a collaborative nationwide sales administration team.
• Use your administration and customer service skills in a varied role.
• Work closely with teams across the business to support customer orders.
• Support an established portfolio of products within the foodservice market.
• Build a long-term career with an established Australian food business.