Accounts Assistant

Pacific West Foods Australia; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Pacific West Foods Australia—North Rocks NSW is seeking a Sales Administrator for a temporary, full-time role based at our North Rocks office with an immediate start. The role supports the nationwide sales administration team with order processing and file maintenance to ensure smooth order fulfilment.

You will work with Sales, Warehouse, Logistics and Customer Service teams to maintain records, prepare reports and respond to inquiries in a timely manner.

Qualifications

• Experience in sales administration or customer service.
• Collaborative approach across a nationwide team.
• Excellent verbal and written communication.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Intermediate Excel, Outlook and Word.
• ERP/CRM experience is advantageous.

Responsibilities

• Process customer orders, sales documentation and data entry accurately.
• Maintain customer records, pricing information and sales databases.
• Assist with preparing sales reports, presentations and customer documentation.
• Coordinate with Warehouse, Logistics and Customer Service teams to ensure timely order fulfilment.
• Respond to customer and internal sales enquiries professionally and promptly.
• Support the Sales team with administrative tasks, scheduling and follow-up activities.
• Assist with promotional activities, customer account maintenance and sales support projects.
• Work collaboratively with nationwide team and provide support when needed.
• Follow company policies, privacy, and WHS procedures.

Skills

Customer service

Team collaboration

Communication skills

Time management

Attention to detail

MS Office experience

Education

Certificate or tertiary qualifications in Business Administration or related field

Tools

ERP systems

CRM systems

Order management systems

Job description

Pacific West Foods Australia – North Rocks NSW

Temporary Full-Time | North Rocks | Immediate Start

Pacific West Foods is a leading Australian seafood company committed to delivering high-quality products and exceptional customer experiences across the foodservice and retail sectors.

We are seeking a Sales Administrator to join our nationwide sales administration team on a temporary, full-time basis, working from our North Rocks office. An immediate start is preferred.

This is an opportunity for an organised and detail-focused administrator to support our team during the busy season, helping keep customer orders and day-to-day sales administration running smoothly.

Reporting to the Senior Credit Manager, you will work closely with colleagues across the nationwide sales administration team, supporting one another to process orders accurately and respond to customer enquiries promptly.

About the Role

As a Sales Administrator, you will provide administrative and operational support to ensure efficient sales processes and a positive customer experience.

You will work closely with Sales, Warehouse, Logistics and Customer Service teams to coordinate orders, maintain accurate records and support timely order fulfilment.

Key responsibilities include:

• Process customer orders, sales documentation and data entry accurately and within required timeframes.
• Maintain customer records, pricing information and sales databases.
• Assist with preparing sales reports, presentations and customer documentation.
• Coordinate with Warehouse, Logistics and Customer Service teams to ensure timely order fulfilment.
• Respond to customer and internal sales enquiries professionally and promptly.
• Support the Sales team with administrative tasks, scheduling and follow-up activities.
• Assist with promotional activities, customer account maintenance and sales support projects.
• Work collaboratively with colleagues across the nationwide sales administration team and provide support when needed.
• Follow company policies, privacy requirements and workplace health and safety procedures.

About You

You are a reliable team player who enjoys supporting colleagues, communicating with customers and keeping information accurate and organised.

To be successful in this role, you will ideally have:

• Previous experience in sales administration, customer service or an administration support role.
• A collaborative approach and willingness to work with and support colleagues across a nationwide team.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills, with a high level of attention to detail.
• The ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Intermediate Microsoft Office skills, particularly Excel, Outlook and Word.
• Experience using ERP, CRM or order management systems will be highly regarded.
• The ability to build strong relationships with internal and external stakeholders.
• A high level of integrity and commitment to customer satisfaction.
• Certificate or tertiary qualifications in Business Administration or a related field are desirable.

Why Join Pacific West Foods?

This is an opportunity to join a well-established Australian seafood business and provide valuable support to our nationwide sales administration team during a busy period.

You will have the opportunity to:

• Work as part of a collaborative nationwide sales administration team.
• Use your administration and customer service skills in a varied role.
• Work closely with teams across the business to support customer orders.
• Support an established portfolio of products within the foodservice market.
• Make an immediate contribution during our busy season.