Sales Administration Assistant

Elcom Technology; Sydney; On-site; AUD 30,000 - 47,000; Part time

Job summary

Elcom Technology in Sydney is seeking a part-time Sales Admin assistant to provide administrative and operational support to the sales team, ensuring smooth execution of CRM management and invoicing.

You will maintain AutoTask CRM, prepare B2B quotes, manage contracts, and assist with marketing activities, serving as a key contact for customers and Vela Finance. The role requires excellent communication, strong organization, and a proactive, flexible approach in a fast-paced software business.

Qualifications

• Experience in an office environment; prior administration or sales administration experience is advantageous.
• Experience using Microsoft Office (Excel, Word, Outlook).
• Prior exposure to CRM software; AutoTask experience highly regarded.

Responsibilities

• Maintain and update CRM systems (AutoTask) and the Customer Master List, ensuring data accuracy across internal systems.
• Produce accurate B2B quotes, follow up with clients to secure sign-off, and create projects for signed quotes.
• Manage contracts within AutoTask, including renewals and amendments, and maintain forecasting spreadsheets.
• Handle monthly and ad hoc customer invoicing, ensuring billing accuracy and resolving enquiries.
• Provide general office administration and support the General Manager and management team.
• Assist with ad hoc marketing activities, including social media posts.
• Act as a key contact for customers and Vela Finance on invoices and reconciliations.

Skills

CRM management

Invoicing

Communication

Time management

Negotiation

Office administration

Tools

AutoTask

Microsoft Office

Job description

Join a market-leading Digital Experience Platform provider as a Sales Admin assistant, providing administrative and operational support to the sales team, ensuring smooth and efficient execution of key functions such as CRM management and invoicing. This is a permanent, part-time position, with an immediate start available for the right candidate.

Key responsibilities

Maintain and update CRM systems (AutoTask) and the Customer Master List, keeping data accurate and consistent across internal systems

Produce accurate B2B quotes, follow up with clients to secure sign-off, and create projects for signed quotes

Manage business contracts within AutoTask, including renewals, amendments and documentation, and maintain the annuities spreadsheet for forecasting

Handle monthly and ad hoc customer invoicing, ensuring all chargeable work is billed correctly, and resolve account enquiries

Provide general office administration, including ordering office supplies and supporting the General Manager and management team as required

Assist with ad hoc marketing activities, including social media posts

Act as a key point of contact for customers and Vela Finance on subscription and support invoices, ad hoc invoices, and account reconciliation

About you

Excellent written and verbal communication skills

Strong relationship-building and negotiation skills

Excellent time management and organisational skills

A keen eye for detail and accuracy

An energetic, flexible and can-do approach

A commitment to excellence, innovation and continuous improvement

Experience in an office environment; prior experience in an Administration or Sales Administration role would be an advantage

Experience in the software industry would be an advantage

Demonstrated experience using the Microsoft Office suite (Excel, Word and Outlook)

Prior exposure to CRM software, with AutoTask experience highly regarded

About us

For 25 years, Elcom has been driving digital transformation across medium to large organisations. Our flagship product, the Elcom Digital Experience Platform, is the backbone of over 1,500 Digital Workplaces, Intranets, Websites, Portals, Mobile and Learning Management deployments; enabling our clients to deliver exceptional online experiences, while achieving operational and administration efficiency. As a 100% owned subsidiary of Constellation Software Inc. via its operating group, Vela APX, Elcom benefits from a strong corporate platform and international support.

A fantastic life-work harmony

Opportunities for learning and growth

Work that is meaningful and makes an impact