Sales Administration Officer

Recruit With Me; Toowoomba Regional; On-site; AUD 42,000 - 52,000; Full time

Job summary

Toowoomba Betta is seeking a friendly, customer-focused front-of-house administrator to join our store in Toowoomba. You will greet customers, handle enquiries, and support sales with accurate, engaging service in a busy retail environment.

You will manage front-desk tasks, assist with product information, and help maintain a professional store appearance. A proactive, team-oriented attitude is essential for success in our high-performing team.

Qualifications

• Experience in a proactive customer service role.
• Wants to work in a high performing environment.
• Dyn amic and proactive at helping the team.
• Owns responsibilities and works well in a team.

Responsibilities

• Greet customers and provide friendly, knowledgeable service.
• Manage front-end admin tasks including phone enquiries, bookings, and customer follow-ups.
• Assist customers with product information and sales.
• Process sales accurately through the POS system.
• Maintain front-of-store presentation and merchandising.
• Handle customer orders, quotes, and after-sales enquiries.
• Support daily administrative tasks such as filing, data entry, and record keeping.
• Participate in team meetings and product training.
• Assist with stocktakes and general store duties as required.

Skills

Customer service

Front desk

Sales support

Organised

Team player

Tools

POS system

Job description

Who is Toowoomba Betta?

An Iconic, locally owned and operated brand since 1966 – Betta operates as part of a network of independently owned and operated stores, priding themselves on offering customers access to local experts who know what your home needs here, with competitive pricing

What you’ll be doing

This role combines front‑of‑house administration with customer service and sales support. You’ll be the first and last point of contact for customers, ensuring smooth day‑to‑day operations at the front desk while assisting customers with product enquiries and purchases. We’re looking for someone who delivers excellent service, stays organised, and supports the team in maintaining a professional and welcoming store environment.

Key Responsibilities

• Greet customers and provide friendly, knowledgeable service
• Manage front‑end admin tasks including phone enquiries, bookings, and customer follow‑ups
• Assist customers with product information and sales
• Process sales accurately through the POS system
• Maintain front‑of‑store presentation and merchandising
• Handle customer orders, quotes, and after‑sales enquiries
• Support daily administrative tasks such as filing, data entry, and record keeping
• Participate in team meetings and product training
• Assist with stocktakes and general store duties as required

We’re looking for someone who….

Thrives when they have their own responsibilities and enjoys working as part of a team

Wants to work in a high performing environment

Has demonstrated experience in a proactive customer service role

Is dynamic! You’ll be the type of person who sees where you can help your team and does it before being asked to

With a number of long term staff members, our team love working here – and you will too because….

• We do the small things, from snacks in the kitchen to sharing in each others success
• Management who value what you do and genuinely want your feedback and ideas
• Monday – Friday role with occasional Saturdays