Teller

MPG Corporation; Toowoomba Regional; On-site; AUD 78,000 - 90,000; Full time

Benefits offered by this job

Full training provided

Casual hours

Experience in financial services

Supportive team environment

Job summary

MPG Corporation, a leading financial services organisation serving the Toowoomba region, is seeking a Customer Service Officer to deliver exceptional service in a busy branch. You will engage customers, process transactions, answer enquiries, and promote digital options to enhance the customer experience.

You'll join a supportive team, receive full training, and have ongoing casual hours. Previous customer-facing experience and a professional, detail-oriented approach are valued as you help

Qualifications

• Experience in customer service roles.
• Strong communication and interpersonal skills.
• Professional, positive attitude with attention to detail.

Responsibilities

• Providing exceptional face-to-face customer service
• Processing customer transactions accurately and efficiently
• Assisting customers with general enquiries
• Building strong relationships with customers
• Promoting digital service options where appropriate
• Maintaining a high level of accuracy and attention to detail
• Supporting daily branch operations and team objectives

Skills

Customer service

Communication

Teamwork

Attention to detail

Adaptability

Job description

Are you passionate about delivering exceptional customer service and making a positive impact in your local community?

We are seeking a Customer Service Officer to join a leading financial services organisation supporting customers across the Toowoomba region. This is an exciting opportunity to work in a professional, customer-focused environment where no two days are the same.

Whether you come from retail, hospitality, banking, travel, telecommunications or another customer-facing industry, we'd love to hear from you.

About the Role

As a Customer Service Officer, you'll be the face of the organisation, helping customers with their day-to-day service needs while delivering an outstanding experience.

Your responsibilities will include:

• Providing exceptional face-to-face customer service
• Processing customer transactions accurately and efficiently
• Assisting customers with general enquiries
• Building strong relationships with customers
• Promoting digital service options where appropriate
• Maintaining a high level of accuracy and attention to detail
• Supporting daily branch operations and team objectives

About You

To be successful in this role, you'll have:

• Previous customer service experience
• Strong communication and interpersonal skills
• A positive and professional attitude
• Excellent attention to detail
• Confidence learning new technology and systems
• The ability to work effectively in a team environment

Experience in retail, hospitality, contact centres, financial services, telecommunications or other customer-facing roles will be highly regarded.

What's on Offer?

• $38.89 per hour plus superannuation
• Full training provided
• Opportunity to gain experience within the financial services sector
• Supportive and collaborative team environment
• Ongoing casual opportunity
• Valuable customer service and professional development experience

If you're passionate about helping customers and delivering exceptional service, we'd love to hear from you.

Talent Solutions as part of ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability.

Aboriginal and Torres Strait Islander people are encouraged to apply.