Sales Account Representative

Zetron; City of Brisbane; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Employee assistance program

Short term incentive program

Job summary

Zetron is seeking a motivated sales professional to grow into an Account Manager, supporting customers across the region with market-leading mission-critical communications solutions. You will learn to manage relationships, identify opportunities, and connect customers with technology enabling them to communicate when it matters most.

Supported by an experienced Sales Manager and technical team, you’ll begin with a defined portfolio, then progressively take ownership of larger accounts, while

Qualifications

• Experience in sales support, account coordination, or customer-facing roles.
• Interest in technology and willingness to learn.
• Comfort using CRM systems and maintaining a healthy sales pipeline.

Responsibilities

• Build positive relationships with customers, channel partners, and distributors.
• Support and grow existing customer accounts while identifying new opportunities.
• Participate in customer meetings, presentations, and product demonstrations with guidance from the team.
• Work with Pre-Sales, Product Management, and Professional Services to understand customer needs.
• Assist with quotations, proposals, tenders, and commercial discussions as you grow.
• Manage sales activities and pipeline using CRM with accurate forecasting.
• Represent the business at meetings and industry events, and travel regionally to strengthen relationships.

Skills

Customer engagement

Account management

Sales support

CRM proficiency

Communication

Tools

CRM

Job description

For 40 years, Zetron (a Codan company) has delivered interoperable command & control systems.

Across multiple industries and international markets. Zetron is headquartered in Redmond, WA, USA, with centres of engineering excellence in Victoria, BC, Canada, and Brisbane, QLD, Australia & United Kingdom. Zetron currently has over 40,000 console positions, hundreds of established partners and value-added resellers, and coverage in more than 100 countries and 7 continents. Zetron is an established global leader in connecting communications centres with field operations, personnel, and constituents. Our products make a real difference, they get police, fire and ambulance services to the scene of an incident, and they assist with keeping the power on, the trains running, and airports operating. Our customers rely on our systems to be to be available every minute of every day to help keep their staff and the public safe.

We'd love your help, and we'll support you all the way.

About the Role

Ready to take the next step in your sales career?

We're looking for a motivated and customer-focused sales professional who is ready to grow into an Account Manager role and build their commercial capability. If you've gained experience in sales support, account coordination, customer success, business development, or another customer-facing role and are looking for greater ownership, this is an excellent opportunity to develop your career.

Working with market-leading mission-critical communications, control room, and radio communications solutions, you'll support customers across the region, including emergency services, public safety agencies, utilities, transport providers, and government. You'll learn to manage customer relationships, identify opportunities, and help connect customers with technology that enables organisations to communicate when it matters most.

Supported by an experienced Sales Manager and a collaborative technical team, you'll receive ongoing coaching and mentoring as you build confidence in account management, customer engagement, and solution-based selling. You'll begin with a defined portfolio and supported opportunities, then progressively take ownership of larger accounts, more complex opportunities, and partner relationships. Ideally based in Queensland, we're also open to remote or hybrid working arrangements for the right candidate.

Key Responsibilities

• Build positive relationships with customers, channel partners, and distributors.
• Support and grow existing customer accounts while learning to identify and develop new business opportunities.
• Participate in customer meetings, presentations, product demonstrations, and solution discussions, with guidance from experienced team members.
• Work closely with Pre-Sales, Product Management, and Professional Services teams to understand customer needs and develop customer-focused solutions.
• Assist with quotations, proposals, tenders, and commercial discussions, building your capability in each area over time.
• Manage your sales activities and pipeline using CRM, maintaining accurate customer information, forecasts, and opportunity records.
• Use CRM data and customer insights to recognise trends, prioritise follow-up activity, and support informed sales decisions.
• Represent the business at customer meetings, industry events, and partner activities.
• Travel throughout the region, as required, to strengthen customer relationships and support business growth.

About You

You're someone who enjoys working with people, understanding customer needs, and helping find practical solutions. Curious, organised, and commercially aware, you communicate confidently, build trust, and are ready to take on more responsibility in a customer-facing sales role.

You may have experience in sales support, account coordination, customer success, inside sales, business development, or a similar customer-focused position. Experience within telecommunications, radio communications, public safety, mission-critical communications, networking, or another technology environment would be advantageous, but it isn't essential. More important is your interest in technology and your willingness to learn.

You're comfortable using CRM systems, or keen to develop your capability, and understand the importance of accurate customer information, consistent follow-up, and maintaining a well-managed sales pipeline.

Above all, you're proactive, eager to learn, and ready to step into an Account Manager position where you'll be supported to build your confidence, commercial skills, and technical knowledge within a collaborative and high-performing team.

Benefits and Culture

Located in Stafford, Queensland, our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion and a can-do attitude for what they do.

Zetron embodies the values of those who work here, embraces diversity, and offers a comfortable and casual atmosphere where people work hard and feel a part of the organisation.

At Zetron we not only create and stand behind products that help save lives, but our employees are also offered a competitive compensation and benefits package, including:

• Employee assistance program
• Short term incentive program

We welcome applications from veterans, reservists, and individuals with Defence industry or military experience.