Technical Sales & Customer Support

Zankap Pty Ltd; Willoughby City Council; On-site; AUD 60,000 - 85,000; Full time

Job summary

Zankap Pty Ltd is seeking a tech-savvy, organised individual for a Technical Sales & Customer Support role in Australia. You will engage with customers, handle product selection, process orders, and keep stock information up to date.

The role emphasizes ownership, efficiency, and a proactive approach in a small family-owned business. Join a team that embraces AI and automation to streamline processes, support sales, and maintain strong customer relationships.

Qualifications

• Experience in technical sales or customer service preferred.
• Comfortable working with technology and systems.
• Willingness to learn and adapt to new tools.

Responsibilities

• Responding to customer enquiries by phone and email.
• Assisting customers with product selection and general technical enquiries.
• Processing customer orders accurately and efficiently.
• Keeping customers informed about stock availability and order status.
• Preparing quotes and supporting the sales process.
• Raising and managing purchase orders with suppliers.
• Following up suppliers and incoming stock.
• Assisting with inventory and stock management.
• Processing warranty claims and product returns.
• Maintaining accurate customer and product information.
• Updating website products, pricing and content.
• Monitoring product and sales trends.
• Supporting the Directors and wider Zankap team.
• Using technology, AI and automation tools to improve efficiency and streamline everyday processes

Skills

Tech-savvy

Customer service

Organised

Communication

Problem solving

Job description

Zankap is looking for a tech-savvy, organised and proactive person to join our team in a Technical Sales & Customer Support role.

We are an established Australian family-owned business specialising in security, CCTV, access control and intercom solutions.

This is a varied, hands-on position for someone who enjoys working with customers, technology and systems. You'll play an important role in keeping our sales and operations running smoothly while providing excellent support to our customers.

We're looking for someone who takes ownership and responsibility, follows things through and isn't afraid to find a better or smarter way of getting things done.

About the role

Zankap is looking for a tech-savvy, organised and proactive person to join our team in a Technical Sales & Customer Support role.

We are an established Australian family-owned business specialising in security, CCTV, access control and intercom solutions.

This is a varied, hands-on position for someone who enjoys working with customers, technology and systems. You'll play an important role in keeping our sales and operations running smoothly while providing excellent support to our customers.

We're looking for someone who takes ownership and responsibility, follows things through and isn't afraid to find a better or smarter way of getting things done.

What you'll be doing

• Responding to customer enquiries by phone and email

• Assisting customers with product selection and general technical enquiries

• Processing customer orders accurately and efficiently

• Keeping customers informed about stock availability and order status

• Preparing quotes and supporting the sales process

• Raising and managing purchase orders with suppliers

• Following up suppliers and incoming stock

• Assisting with inventory and stock management

• Processing warranty claims and product returns

• Maintaining accurate customer and product information

• Updating website products, pricing and content

• Monitoring product and sales trends

• Supporting the Directors and wider Zankap team

• Using technology, AI and automation tools to improve efficiency and streamline everyday processes

About you

We're not necessarily looking for someone who knows everything about our products on day one. We'll teach you.

What matters most is that you're:

• Tech-savvy and confident learning new systems

• Friendly and confident dealing with customers

• Highly organised with strong attention to detail

• Reliable and responsible

• Someone who takes ownership and follows tasks through

• A good communicator

• Comfortable juggling different priorities

• Naturally curious and willing to learn

• A problem solver who uses initiative

• Interested in technology and finding smarter ways to work

• A genuine team player with a positive attitude

Previous experience in technical sales, customer service, security, electrical, technology, wholesale/distribution or a similar industry would be highly regarded, but isn't essential for the right person.

Why join Zankap?

We're a close-knit family-owned business where your contribution genuinely matters.

You'll work directly with the people running the business, learn about some great technology and have the opportunity to make the role your own.

We're also actively introducing AI, automation and smarter digital systems into our business. We'd love someone who embraces technology and can grow with us as the way we work continues to evolve.

If you're the kind of person who likes helping customers, learning about technology and making sure things get done properly, we'd love to hear from you.