Internal Account/Business Development Manager

Recruitmark; Unanderra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Recruitmark partners with a well-established Australian family-owned business to recruit an Internal Account Manager. The role is office-based in Unanderra, New South Wales, with responsibilities spanning portfolio management, outbound calling, and cross-functional collaboration to deliver tailored solutions.

The ideal candidate has experience in internal sales or account management, strong phone communication, and excellent organisational skills to manage multiple customer enquiries in a

Qualifications

• Experience in Internal Sales, Customer Service, Sales Support, or Account Management.
• Confident communicating with customers over the phone and building long-term relationships in a fast-paced environment.
• Strong organisational skills with the ability to manage multiple customer enquiries and priorities.

Responsibilities

• Managing, retaining, and growing an assigned portfolio of trade and commercial customers through regular engagement and account support.
• Maintaining outbound call activity to strengthen customer relationships and identify new sales opportunities.
• Identifying opportunities to grow existing accounts, reactivate inactive customers, and promote relevant products and solutions.
• Delivering exceptional customer service by responding to enquiries, preparing quotations, and providing ongoing account support.
• Collaborating with internal sales, operations, and customer service teams to ensure a seamless customer experience and timely follow-up.

Skills

Internal Sales

Customer Service

Account Management

Phone communication

Relationship building

Organizational skills

Job description

Recruitmark is partnering with a well-established Australian, family-owned business specialising in cable and connectivity solutions for the infrastructure, energy, mining, rail, and industrial sectors. With more than 25 years of industry experience, the organisation has built a strong reputation for delivering quality solutions, exceptional customer service, and trusted partnerships across Australia's critical industries.

About the Role

We are seeking a proactive and customer-focused Internal Account Manager. In this role, you'll manage a portfolio of existing customers through regular outbound calls and day-to-day account support, building strong relationships while identifying opportunities to grow sales. Working closely with the external sales team and internal stakeholders, you'll play a key role in delivering exceptional customer service and ensuring clients receive the right solutions.

This is an office-based role located in Unanderra, New South Wales.

Key Responsibilities

• Managing, retaining, and growing an assigned portfolio of trade and commercial customers through regular engagement and account support.
• Maintaining consistent outbound call activity to strengthen customer relationships and identify new sales opportunities.
• Identifying opportunities to grow existing accounts, reactivate inactive customers, and promote relevant products and solutions.
• Delivering exceptional customer service by responding to enquiries, preparing quotations, and providing ongoing account support.
• Collaborating with internal sales, operations, and customer service teams to ensure a seamless customer experience and timely follow-up.

About You

• Experience in Internal Sales, Customer Service, Sales Support, or Account Management.
• Confident communicating with customers over the phone and building long-term relationships in a fast-paced environment.
• Strong organisational skills with the ability to manage multiple customer enquiries and priorities.
• A proactive and customer-focused mindset with the ability to identify sales opportunities and deliver tailored solutions.
• Motivated to build a long-term career in sales and account management within a supportive team environment

Why Consider?

• Join a trusted and growing organisation with a strong reputation in its industry.
• Be part of a collaborative, supportive, and high-performing team environment.
• Access genuine opportunities for career progression and professional development.

Applicants must be Australian/New Zealand citizens or have Permanent Residency.