Account Manager

Vertiv; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Vertiv in Melbourne is seeking an Account Manager to nurture client relationships and support Senior Key Account Managers with day-to-day tasks. You will grow your career in account management, develop strong communication, and collaborate with cross-functional teams.

You will manage a portfolio of existing client accounts, act as primary and secondary contact, prepare reports and reviews, and contribute to strategic account plans while expanding opportunities.

Qualifications

• 2-5 years of experience in sales, customer service, or account management.
• Bachelor’s degree in Business, Marketing, Communications, or related field (preferred).
• Right to live and work permanently in Australia.

Responsibilities

• Assist in managing a portfolio of existing client accounts, ensuring high levels of client satisfaction.
• Serve and assist as a primary & secondary point of contact for assigned clients, addressing inquiries and providing solutions in a timely manner.
• Support Key Account Managers in preparing reports, presentations, and account reviews.
• Own the internal processes for the accounts and support the key account manager.
• Collaborate with internal teams, including presales engineering, supply chain, and project delivery, to ensure client needs are met.
• Contribute to the strategic account plans of the set accounts supporting the KAM.
• Conduct account research and mapping of accounts.
• Support Key account manager with contract reviews and negotiations.
• Monitor client accounts to identify opportunities and help expand relationships.
• Assist in RFQs and negotiations as needed.
• Maintain accurate records of client interactions and update CRM systems.
• Help identify potential areas for process improvement in client management.
• Attend client meetings (virtually or in person) alongside Senior Key Account Managers.
• Support bid management teams with project kick offs, tender review documentation and submission documents are to a high standard.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Customer service

Sales experience

Time management

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

CRM software

Job description

Purpose of this role:

As the Account Manager, you will play a crucial role in managing and nurturing client relationships while supporting the Senior Key Account Managers with day-to-day account management tasks. This is an exciting opportunity for someone who is eager to start or grow their career in account management, develop strong communication skills, and learn from a collaborative team.

Job Description

Purpose of this role:

As the Account Manager, you will play a crucial role in managing and nurturing client relationships while supporting the Senior Key Account Managers with day-to-day account management tasks. This is an exciting opportunity for someone who is eager to start or grow their career in account management, develop strong communication skills, and learn from a collaborative team.

Key Responsibilities

• Assist in managing a portfolio of existing client accounts, ensuring high levels of client satisfaction.
• Serve and assist as a primary & secondary point of contact for assigned clients, addressing inquiries and providing solutions in a timely manner.
• Support Key Account Managers in preparing reports, presentations, and account reviews.
• Own the internal processes for the accounts and support the key account manager.
• Collaborate with internal teams, including presales engineering, supply chain, and project delivery, to ensure client needs are met.
• Contribute to the strategic account plans of the set accounts supporting the KAM.
• Conduct account research and mapping of accounts.
• Support Key account manager with contract reviews and negotiations.
• Monitor client accounts to identify opportunities and help expand relationships.
• Assist in RFQs and negotiations as needed.
• Maintain accurate records of client interactions and update CRM systems.
• Help identify potential areas for process improvement in client management.
• Attend client meetings (virtually or in person) alongside Senior Key Account Managers.
• Support bid management teams with project kick offs, tender review documentation and submission documents are to a high standard.

WHS, Environment & Quality

• Comply with all Work, Health & Safety, Environment and Quality obligations.
• Actively promote safety in the workplace

Employees reporting to Incumbent

N/A

Main Contacts Within Company

• Pre-sales Engineering
• Supply Chain
• Legal
• Finance
• Service
• Sales

Specialist Knowledge

2-5 years of experience in sales, customer service, or account management.

Practical Experience

• High level of computer literacy skills.
• Ability to track opportunities and familiar with CRM tools

Education/Qualification

• Bachelor’s degree in Business, Marketing, Communications, or related field (preferred but not required).
• Must have the right to live and work permanently in Australia

Personal Attributes

• High level of interpersonal, communication and negotiation skills
• High level of business acumen
• High level of Time management skills and follow up.
• Ability to build relationships with clients quickly.
• Clear and fluent verbal communication skills.
• Entrepreneurial drive. Self-motivated, passionate and driven by targets

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES:

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]

About The Team

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.