SaaS Customer Success Specialist

Arventa Pty Ltd; Canberra; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Respectful environment

Growth opportunities

Work-life balance activities

Job summary

Arventa Pty Ltd in Canberra, ACT is seeking a Customer Support Officer to ensure client success with our risk management software platform. You will build and maintain relationships with customers across Australia, manage ongoing client communications, and work with the sales and executive teams to identify opportunities for greater product adoption and value delivery.

The role is full time and office-based, requiring technical savvy and a proactive, results-driven mindset.

Qualifications

• Excellent telephone communication skills.
• Sound technical knowledge/skills desirable.

Responsibilities

• Build strong relationships with our existing Australian customers.
• Manage ongoing communication with clients.
• Identify opportunities to expand product adoption and usage of our SaaS platform.
• Provide support for our Software as a Service (SaaS) platform.

Skills

Telephone communication

Technical aptitude

Job description

Arventa Pty Ltd in Canberra, ACT is seeking a Customer Support Officer to ensure client success with our risk management software platform. You will build and maintain relationships with customers across Australia, manage ongoing client communications, and work with the sales and executive teams to identify opportunities for greater product adoption and value delivery.

The role is full time and office-based, requiring technical savvy and a proactive, results-driven mindset.