Customer Support Officer

Arventa Pty Ltd; Canberra; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Respectful environment

Growth opportunities

Work-life balance activities

Job summary

Arventa Pty Ltd in Canberra, ACT is seeking a Customer Support Officer to ensure client success with our risk management software platform. You will build and maintain relationships with customers across Australia, manage ongoing client communications, and work with the sales and executive teams to identify opportunities for greater product adoption and value delivery.

The role is full time and office-based, requiring technical savvy and a proactive, results-driven mindset.

Qualifications

• Excellent telephone communication skills.
• Sound technical knowledge/skills desirable.

Responsibilities

• Build strong relationships with our existing Australian customers.
• Manage ongoing communication with clients.
• Identify opportunities to expand product adoption and usage of our SaaS platform.
• Provide support for our Software as a Service (SaaS) platform.

Skills

Telephone communication

Technical aptitude

Job description

Canberra, Australia | Posted on 24/06/2025

Arventa is a leading provider of powerful risk management cloud based systems. Our cutting edge solutions provide organisations , regardless of type, size, or corporate infrastructure complexity, the power to monitor and manage the performance of their compliance.

Job Description

Customer Support Officer

Arventa was founded in 1996 and supports more than 3000Australian customers with our innovative compliance and risk managementsolutions via itsflagship platformWHS Monitor - www.whsmonitor.com.au .

As a key stakeholder in our customer support team, you willbe responsible for ensuring the success of our many clients using our softwareplatforms to streamline, and automate risk processes.

The role:

The Customer Support Officer will assist in leading customerand partner success initiatives. We are seeking a technically savvy CustomerSupport Officer with a strong drive for results.

As a result of our extensive growth, we are currently addingmultiple specialists to our national operation.

The key responsibilities of the position include:

• Buildingstrong relationships with our existing customers in Australia
• Managementof ongoing communication with clients
• Identifyingopportunities to expand product adoption
• Providesupport for use of our Software as a Service (SaaS) platform
• Collaborationwith our Sales Team
• Collaborationwith our Executive Team

Requirements

Applicants should have:

• Soundtechnical knowledge/skills (desirable)
• Excellenttelephone communication skills
• Highdegree of self-motivation and ambition
• Positive,confident and determined approach
• Problemsolving skills
• Desireto work as a part of a winning team
• Abilityto understand and explain technical concepts
• Strongorganisational and analytical skills with a keen attention to detail

Prior to commencement, successful candidates will be required to:

• Supply copies of all educational qualifications

PERKS

• We pride ourselves on upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you
• Growth opportunities
• A strong emphasis on work/life balance, including weekly and monthly office social activities

OURTEAM& CULTURE

We're customer focused:

Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value.

We're here to win:

We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime.

We love this stuff:

We hire smart, fun, talented people who want to make a difference.

We've got each other's backs:

We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism.

We're owners and we act like it:

We take initiative, act with urgency and are accountable for results. We're all engaged.

Integrity is non-negotiable:

Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions.

This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.

The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment and initiative.

This is a full time, in the office role.

Note that only short-listed candidates will be contacted.