Entry-Level Cmt Technician: Field & Lab Training (Canberra)

Coffey Testing; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Regular professional development

Work-life balance with social and team

Job summary

Arventa is expanding its team to support its customers with industry-leading compliance and risk management solutions via WHS Monitor. The role focuses on solving problems, engaging with clients, and maintaining knowledge resources to improve self-service.

You'll troubleshoot across channels, manage ticket queues, and collaborate with product and engineering teams to relay feedback and test new features. This is a growth-focused opportunity in a fast-moving SaaS environment.

Qualifications

• Problem solving skills; adept at analysing situations and providing effective solutions.
• Client engagement skills; proficient in building and maintaining strong relationships.
• Familiarity with Support Processes including ticketing systems, SLAs and knowledge databases.

Responsibilities

• Troubleshoot and resolve customer issues across email, chat, and phone.
• Manage and prioritise responses to support tickets, escalating critical issues appropriately.
• Create and maintain knowledge base articles, FAQs and internal documentation to support customer self‑service.
• Collaborate with product and engineering teams to report issues, share customer feedback and test new features.

Skills

Problem solving

Client engagement

Support processes

Job description

Arventa was founded in 1996 and supports more than 3,000 Australian customers with its innovative compliance and risk management solutions via its flagship platform WHS Monitor.

As a result of our extensive growth we are currently expanding our team.

What we're looking for

• Problem solving skills – someone who is adept at analysing situations and providing effective solutions.
• Client engagement skills – someone proficient in building and maintaining strong relationships.
• Familiarity with Support Processes – someone who understands ticketing systems, SLAs and knowledge databases.

Key Responsibilities

• Troubleshoot and resolve customer issues across email, chat, and phone.
• Manage and prioritise responses to support tickets, escalating critical issues appropriately.
• Create and maintain knowledge base articles, FAQs and internal documentation to support customer self‑service.
• Collaborate with product and engineering teams to report issues, share customer feedback and test new features.

Arventa was founded in 1996 and supports more than 3,000 Australian customers with its innovative compliance and risk management solutions via its flagship platform WHS Monitor.

As a result of our extensive growth we are currently expanding our team.

What we're looking for

• Problem solving skills – someone who is adept at analysing situations and providing effective solutions.
• Client engagement skills – someone proficient in building and maintaining strong relationships.
• Familiarity with Support Processes – someone who understands ticketing systems, SLAs and knowledge databases.

Key Responsibilities

• Troubleshoot and resolve customer issues across email, chat, and phone.
• Manage and prioritise responses to support tickets, escalating critical issues appropriately.
• Create and maintain knowledge base articles, FAQs and internal documentation to support customer self‑service.
• Collaborate with product and engineering teams to report issues, share customer feedback and test new features.

Requirements

What you will need to succeed:

• Effective communication skills.
• Sound technical knowledge/skills.
• Exposure to technical support processes.
• Demonstrated experience in a similar environment working to deadlines.
• Understanding of technical support principles and practices.
• 3+ years experience in similar implementation role.
• Experience with SaaS products (desirable).
• Experience training users in SaaS products (desirable).

Prior to commencement successful candidates will be required to:

• Undergo a pre‑employment National Police Check.
• Supply copies of all educational qualifications.

Benefits

PERKS

• We pride ourselves in upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you.
• Growth opportunities.
• Regular professional development.
• A strong emphasis on work/life balance including weekly and monthly office social activities.