SaaS Account Manager — Onboarding, Growth & Success

Iclasspro Inc; Rockhampton Regional; Sur place; AUD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Team events

Career growth

Résumé du poste

iClassPro, the world-leading class management software, is seeking an Account Manager to build and maintain relationships with our clients across Australia. You will be a trusted advisor, helping customers maximize value from the platform while driving sales, retention and satisfaction.

You will own the full customer journey from first conversation through onboarding and into long-term success, lead onboarding for new accounts, and ensure customers are set up, trained and confident using the

Qualifications

• Experience in youth activity industry strongly preferred.
• Experience in sales, account management, customer success, or onboarding in a SaaS or service-based environment.
• Excellent written and verbal communication and strong organizational skills.
• Ability to manage multiple accounts and priorities with a consultative mindset.

Responsabilités

• Proactively sell iClassPro to swim schools, gyms, dance studios, and other youth activity businesses across Australia.
• Own the full customer journey from first conversation through onboarding and long-term success.
• Lead onboarding for new accounts, ensuring customers are set up, trained, and confident using the platform.
• Build trusted relationships with owners and operators to understand goals and drive adoption.
• Identify upsell and cross-sell opportunities when appropriate and in the customer’s best interest.
• Partner with Sales, Onboarding, Support, and Product to deliver a seamless customer experience.
• Share customer feedback and trends to improve the product and service.

Connaissances

Customer focus

Relationship building

Sales experience

Onboarding

Account management

Cross-selling

Communication

Description du poste

iClassPro, the world-leading class management software, is seeking an Account Manager to build and maintain relationships with our clients across Australia. You will be a trusted advisor, helping customers maximize value from the platform while driving sales, retention and satisfaction.

You will own the full customer journey from first conversation through onboarding and into long-term success, lead onboarding for new accounts, and ensure customers are set up, trained and confident using the