Account Manager

Iclasspro Inc; Greater Bendigo; On-site; AUD 90,000 - 120,000; Full time

Job summary

iClassPro is seeking a customer-focused Account Manager to build and maintain strong relationships with our clients. You will be a trusted advisor helping customers maximize value of our class management software while driving sales, retention and satisfaction.

In this role you will own the full customer journey from initial conversation through onboarding and long-term success, lead onboarding for your accounts, and identify upsell opportunities while collaborating with Sales, Onboarding,

Qualifications

• Experience in youth activity industry preferred.
• Experience in sales, account management, customer success, and/or onboarding in a SaaS or service-based environment.
• Strong relationship-building skills and a genuine interest in helping customers succeed.
• Excellent written and verbal communication skills.

Responsibilities

• Proactively sell iClassPro to swim schools, gyms, dance studios, cheer programs, camps, and other youth activity businesses across Australia.
• Own the full customer journey for new accounts, from first conversation through onboarding and into long-term success.
• Lead onboarding for the accounts you close, ensuring customers are fully set up, trained, and confident using the platform.
• Build trusted relationships with owners and operators, understanding their goals and helping them use iClassPro to achieve them.
• Identify upsell and cross-sell opportunities when appropriate and in the customer’s best interest.
• Partner closely with Sales, Onboarding, Support, and Product teams to deliver a seamless customer experience.
• Act as the voice of the customer internally by sharing feedback, trends, and ideas for improvement.

Skills

Youth industry

SaaS sales

Relationship building

Communication

Organization

Multi-account mgmt

Consultative selling

Team player

Job description

Job Description

Full-time

Description

Join the Team Behind the World's Leading Class Management Software!

About the Role

iClassPro is seeking a customer-focused Account Manager to build and maintain strong relationships with our clients. In this role, you will serve as a trusted advisor, helping customers maximize the value of our class management software while driving sales, retention, and satisfaction .

What You Will Do

• Proactively sell iClassPro to swim schools, gyms, dance studios, cheer programs, camps, and other youth activity businesses across Australia
• Own the full customer journey for new accounts, from first conversation through onboarding and into long-term success
• Lead onboarding for the accounts you close, ensuring customers are fully set up, trained, and confident using the platform
• Build trusted relationships with owners and operators, understanding their goals and helping them use iClassPro to achieve them
• Identify upsell and cross-sell opportunities when appropriate and in the customer’s best interest
• Partner closely with Sales, Onboarding, Support, and Product teams to deliver a seamless customer experience
• Act as the voice of the customer internally by sharing feedback, trends, and ideas for improvement

What You Bring

• Experience in youth activity industry strongly preferred
• Experience in sales, account management, customer success, and/or onboarding in a SaaS or service-based environment
• Strong relationship-building skills and a genuine interest in helping customers succeed
• Excellent communication skills, both written and verbal
• High level of organization , follow-through , and ownership over your work
• Comfort managing multiple accounts and priorities at once
• A consultative mindset . You focus on solving problems, not just closing deals
• A team-first attitude and willingness to jump in and help where needed

What We Bring

We believe in taking care of our people.

• Highly competitive compensation package
• Fun company events that connect our team.
• Career growth opportunities in a thriving, purpose-driven company.

Who are we?

At iClassPro , we’re more than just a software company - we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love : coaching, teaching, and building strong communities.

Our class management platform powers thousands of youth activity centers worldwide , helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!

We want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams. All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.

iClassPro is an Equal Opportunity Employer.

Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.

E-Verify is used to verify authorization to work in the U.S.