Account Manager: SaaS Onboarding & Growth

Iclasspro Inc; Greater Bendigo; On-site; AUD 90,000 - 120,000; Full time

Job summary

iClassPro is seeking a customer-focused Account Manager to build and maintain strong relationships with our clients. You will be a trusted advisor helping customers maximize value of our class management software while driving sales, retention and satisfaction.

In this role you will own the full customer journey from initial conversation through onboarding and long-term success, lead onboarding for your accounts, and identify upsell opportunities while collaborating with Sales, Onboarding,

Qualifications

• Experience in youth activity industry preferred.
• Experience in sales, account management, customer success, and/or onboarding in a SaaS or service-based environment.
• Strong relationship-building skills and a genuine interest in helping customers succeed.
• Excellent written and verbal communication skills.

Responsibilities

• Proactively sell iClassPro to swim schools, gyms, dance studios, cheer programs, camps, and other youth activity businesses across Australia.
• Own the full customer journey for new accounts, from first conversation through onboarding and into long-term success.
• Lead onboarding for the accounts you close, ensuring customers are fully set up, trained, and confident using the platform.
• Build trusted relationships with owners and operators, understanding their goals and helping them use iClassPro to achieve them.
• Identify upsell and cross-sell opportunities when appropriate and in the customer’s best interest.
• Partner closely with Sales, Onboarding, Support, and Product teams to deliver a seamless customer experience.
• Act as the voice of the customer internally by sharing feedback, trends, and ideas for improvement.

Skills

Youth industry

SaaS sales

Relationship building

Communication

Organization

Multi-account mgmt

Consultative selling

Team player

Job description

iClassPro is seeking a customer-focused Account Manager to build and maintain strong relationships with our clients. You will be a trusted advisor helping customers maximize value of our class management software while driving sales, retention and satisfaction.

In this role you will own the full customer journey from initial conversation through onboarding and long-term success, lead onboarding for your accounts, and identify upsell opportunities while collaborating with Sales, Onboarding,