Rural retail sales customer service

Hewitt and Whitty Pty Ltd; Stawell; On-site; AUD 50,000 - 60,000; Full time

Job summary

Hewitt & Whitty Pty Ltd in Victoria is seeking a Customer Service and Admin professional to strengthen relationships with farming customers and support daily store operations.

You will assist customers with accurate advice, manage in-store merchandising, handle POS and banking duties, and work with the manager and staff to coordinate stock orders. This role requires good communication, teamwork and a current Victorian driver’s license.

Qualifications

• Customer service and administration skills/experience.
• Good verbal, written and computer capabilities.
• Current Victorian drivers license required for banking/deliveries if needed.

Responsibilities

• Assist customers with accurate advice and follow up with input from suppliers as required.
• Provide alternative ideas to focus on value beyond price.
• Handle inbound and outbound phone calls to assist customers.
• Assist in-store merchandising, tidying/cleaning and restocking shelves; monitor stock on hand.
• Participate in sales campaigns and support store initiatives.
• Manage store POS, stock monitoring and banking; coordinate stock ordering with the manager and staff.

Skills

Customer service

Administration

Communication

Computer skills

Tools

POS system

Job description

Hewitt & Whitty is a leading, family owned rural supplies business that has been servicing the needs of farmers since 1938. We live, breath & truly care about agriculture, our farming clients & our staff.

This Customer Service & Admin role is focused on fostering, securing and further developing the relationship between Hewitt & Whitty and its customers, to achieve mutually beneficial goals.

Key responsibilities

• Assist customers with accurate advice, seek input of others including suppliers as required, within all aspects of the store and follow-up
• Offer customer alternative ideas & concepts to avoid focus on price
• Handle in/out-bound phone calls to assist customers
• Assist in merchandising in-store, tidying/cleaning & restocking of shelves, monitor SOH of any specific designated area
• Actively participate in sales campaigns H & W undertake
• Take responsibility for store POS, stock monitoring & banking
• Work with the manager & other staff to co-ordinate the stock ordering

About you

• Customer service and administration skills/experience
• Good verbal, written and computer capabilities
• Physical capability to safely load/unload product to 25kg
• Strong work ethic & willingness to help in a team environment
• Current Victorian drivers license to assist with banking & deliveries if needed