RTO Student Services & Enrolment Specialist

Brighten Institute Australia; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Brighten Institute Australia (BIA) is a Registered Training Organisation located in the heart of Sydney CBD, delivering nationally recognised qualifications and short courses across a range of vocational education and training areas, including Property Services (Real Estate). We are seeking a motivated and well-organised Student Services & Administration Officer to join our team.

The primary focus is to provide high-quality student services and support the day-to-day administration of our RTO,

Qualifications

• Experience in administration, student services or customer service.
• Strong organisational and time-management skills.
• Excellent attention to detail and ability to maintain accurate records.
• Strong written and verbal communication skills.
• Professional, friendly approach when dealing with students and clients.
• Proficiency with Microsoft Office.
• Interest in vocational education or real estate.
• Experience in an RTO and with an SMS or LMS would be highly regarded but is not essential.

Responsibilities

• Provide professional and friendly support to prospective and current students.
• Respond to student enquiries by phone, email and in person, providing accurate information about courses and enrolment requirements.
• Process student applications and enrolments and assist students throughout the enrolment process.
• Maintain accurate student records and update the SMS and LMS.
• Assist with day-to-day RTO administration, course coordination, training schedules and student documentation.
• Support management with administration and reporting requirements relating to government-funded programmes, including Smart and Skilled.
• Work closely with the Sales & Marketing team to follow up prospective student enquiries and leads.
• Assist with course promotions and outreach activities to real estate agencies, businesses and individuals.
• Support student enrolment growth through professional follow-up and excellent customer service.
• Assist management and other team members with general administrative duties as required.

Skills

Customer service

Administration

Time management

Written & verbal communication

Microsoft Office

Telephone communication

Attention to detail

Independent work

Tools

Student Management System (SMS)

Learning Management System (LMS)

Job description

Brighten Institute Australia (BIA) is a Registered Training Organisation located in the heart of Sydney CBD, delivering nationally recognised qualifications and short courses across a range of vocational education and training areas, including Property Services (Real Estate). We are seeking a motivated and well-organised Student Services & Administration Officer to join our team.

The primary focus is to provide high-quality student services and support the day-to-day administration of our RTO,