RPL & Credit Team Lead - Admissions

University of New South Wales; Sydney; Hybrid; AUD 110,000 - 130,000; Full time

Job summary

The University of New South Wales in Sydney invites applications for Team Leader, Recognition of Prior Learning. This fixed-term, full-time role sits in Student Recruitment and Admissions with hybrid flexibility at Kensington Campus.

Lead credit transfer, advanced standing and RPL assessments and manage a small team to ensure timely, compliant outcomes before enrolment. Reporting to the Prior Learning Assessment Manager, you will provide expert guidance, develop processes, and contribute to

Qualifications

• Extensive experience assessing complex and escalated applications for credit transfer, advanced standing and RPL.
• Demonstrated commitment to excellent customer service, with a positive, flexible and adaptable approach to varied tasks and changing priorities.
• Extensive experience in higher education student services and administration, including the effective use of complex student management and data reporting systems.
• Knowledge of university program structures is desirable.
• A high level of initiative and proven ability to apply expertise, resolve complex and sensitive issues, and develop practical solutions.
• Proven experience leading and developing a team.
• Ability to improve customer service by identifying critical activities, redesigning processes, and setting short- and long-term priorities for continuous improvement.

Responsibilities

• Manage the day-to-day operations of a team, including staff rostering, service delivery, and the recruitment, training, supervision, and development of staff
• Lead the assessment of complex or escalated credit transfer, advance standing and RPL applications
• Provide expert advice and guidance to applicants, academic staff, admissions officers, and other internal stakeholders regarding credit, advanced standing, and prior learning recognition
• Manage the implementation and maintenance of the credit precedent database
• Provide insight and analysis of customer trends and process improvement opportunities
• Compile and present detailed reports on data and metrics to inform operational efficiency, strategic planning, contribute to audits, and support compliance with TEQSA and other regulatory standards
• Contribute to and support the delivery of student services strategy, through continuous business improvement projects, initiatives and other ad hoc programs as required
• Contribute to the design, documentation, and review of credit-related procedures, decision-making frameworks, and templates to streamline processes and reduce administrative burden

Skills

Leadership

Communication

Organisational skills

Customer service

Job description

The University of New South Wales in Sydney invites applications for Team Leader, Recognition of Prior Learning. This fixed-term, full-time role sits in Student Recruitment and Admissions with hybrid flexibility at Kensington Campus.

Lead credit transfer, advanced standing and RPL assessments and manage a small team to ensure timely, compliant outcomes before enrolment. Reporting to the Prior Learning Assessment Manager, you will provide expert guidance, develop processes, and contribute to