Team Leader, Recognition of Prior Learning

University of New South Wales; Sydney; Hybrid; AUD 110,000 - 130,000; Full time

Job summary

The University of New South Wales in Sydney invites applications for Team Leader, Recognition of Prior Learning. This fixed-term, full-time role sits in Student Recruitment and Admissions with hybrid flexibility at Kensington Campus.

Lead credit transfer, advanced standing and RPL assessments and manage a small team to ensure timely, compliant outcomes before enrolment. Reporting to the Prior Learning Assessment Manager, you will provide expert guidance, develop processes, and contribute to

Qualifications

• Extensive experience assessing complex and escalated applications for credit transfer, advanced standing and RPL.
• Demonstrated commitment to excellent customer service, with a positive, flexible and adaptable approach to varied tasks and changing priorities.
• Extensive experience in higher education student services and administration, including the effective use of complex student management and data reporting systems.
• Knowledge of university program structures is desirable.
• A high level of initiative and proven ability to apply expertise, resolve complex and sensitive issues, and develop practical solutions.
• Proven experience leading and developing a team.
• Ability to improve customer service by identifying critical activities, redesigning processes, and setting short- and long-term priorities for continuous improvement.

Responsibilities

• Manage the day-to-day operations of a team, including staff rostering, service delivery, and the recruitment, training, supervision, and development of staff
• Lead the assessment of complex or escalated credit transfer, advance standing and RPL applications
• Provide expert advice and guidance to applicants, academic staff, admissions officers, and other internal stakeholders regarding credit, advanced standing, and prior learning recognition
• Manage the implementation and maintenance of the credit precedent database
• Provide insight and analysis of customer trends and process improvement opportunities
• Compile and present detailed reports on data and metrics to inform operational efficiency, strategic planning, contribute to audits, and support compliance with TEQSA and other regulatory standards
• Contribute to and support the delivery of student services strategy, through continuous business improvement projects, initiatives and other ad hoc programs as required
• Contribute to the design, documentation, and review of credit-related procedures, decision-making frameworks, and templates to streamline processes and reduce administrative burden

Skills

Leadership

Communication

Organisational skills

Customer service

Job description

Team Leader, Recognition of Prior Learning

• University of New South Wales
• Australia, NSW
• Sep 21, 2026

Student Recruitment and Admissions

About University of New South Wales

At UNSW, we take pride in the broad range and high quality of our teaching programs. Our teaching gains strength and currency from our research activities, strong industry links and our international nature; UNSW has strong regional and...

Duration: Fixed term role until end July 2027

Remuneration:$118,483 + 17% super(level7)

Location: UNSW Kensington Campus (Hybrid Flexible Working)

Why Your Role Matters

The Team Leader, Credit & RPL is responsible for overseeing the assessment and coordination of credit transfer, advance standing and Recognition of Prior Learning (RPL) for prospective and newly admitted students. The role provides specialist advice, ensures the integrity and consistency of credit assessments, and supports the implementation of institutional credit policy and articulation agreements.

As a senior member of the Prior Learning Assessment team within Admissions, this role also contributes to the development of business processes, staff capability, and quality assurance practices to support timely and accurate credit outcomes prior to student enrolment.

The role reports to the Prior Learning Assessment Manager and manages a small team of Admissions Officers.

Main Responsibilities

Manage the day-to-day operations of a team, including staff rostering, service delivery, and the recruitment, training, supervision, and development of staff

Lead the assessment of complex or escalated credit transfer, advance standing and RPL applications

Provide expert advice and guidance to applicants, academic staff, admissions officers, and other internal stakeholders regarding credit, advanced standing, and prior learning recognition

Manage the implementation and maintenance of the credit precedent database

Provide insight and analysis of customer trends and process improvement opportunities

Compile and present detailed reports on data and metrics to inform operational efficiency, strategic planning, contribute to audits, and support compliance with TEQSA and other regulatory standards

Contribute to and support the delivery of student services strategy, through continuous business improvement projects, initiatives and other ad hoc programs as required

Contribute to the design, documentation, and review of credit-related procedures, decision-making frameworks, and templates to streamline processes and reduce administrative burden

Who You Are

You bring proven leadership experience, strong communication and organisational skills, and alignment with UNSW's values. You will also bring:

Extensive experience assessing complex and escalated applications for credit transfer, advanced standing and RPL

Demonstrated commitment to excellent customer service, with a positive, flexible and adaptable approach to varied tasks and changing priorities

Extensive experience in higher education student services and administration, including the effective use of complex student management and data reporting systems

Knowledge of university program structures is desirable

A high level of initiative and proven ability to apply expertise, resolve complex and sensitive issues, and develop practical solutions

Proven experience leading and developing a team

Ability to improve customer service by identifying critical activities, redesigning processes, and setting short- and long-term priorities for continuous improvement

Candidates will need to have valid working rights – this role is not available for sponsorship.The role is hybrid – Monday to Friday.This a fixed term role approved until July 2027. There will also likely be another fixed term role becoming available in the team, with an expected start date in December 2026.

Pre-Employment Checks
As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.