Rostering Team Manager

CO.AS.IT. Italian Assistance Association; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Annual leave benefit

Personal leave entitlement

Wellbeing support

Job summary

CO.AS.IT. Italian Assistance Association in Melbourne is seeking a skilled manager to lead the rostering team for home care services. You will balance client needs, staff availability, skills and costs to deliver reliable, culturally responsive care.

You will report to the Director Aged Care Services and collaborate with Care Partners, HR, Payroll and Finance to plan capacity, recruitment and training, and to ensure quality outcomes across Melbourne’s Northern, Eastern and Western suburbs.

Qualifications

• Proven experience leading rostering or workforce operations.
• Strong leadership, coaching and performance management skills.
• Experience planning workforce needs and budgets.
• Knowledge of SCHADS Award and rostering employment requirements.
• Ability to analyse data and prepare reports.
• Commitment to culturally responsive care and community values.

Responsibilities

• Lead and develop the rostering team with a focus on performance and wellbeing.
• Oversee rosters, urgent cover and service changes.
• Resolve unfilled or at-risk visits and escalate when needed.
• Plan capacity, recruitment and training with HR.
• Oversee performance reviews and compliance checks.
• Monitor costs, utilisation and improve rostering practices.
• Coordinate with Care Partners, clinical, HR, Payroll and Finance.

Skills

Management experience

Team leadership

Conflict resolution

Budget planning

Data analysis

Aged care compliance

Education

Relevant management/HR/community services qualification

Job description

CO.AS.IT. has supported the Italian Australian community since 1968. Through our aged care, education, language and cultural services, we help people stay connected to their community, culture and the support they need.

About the role

Reporting to the Director Aged Care Services, you'll lead the rostering team and oversee workforce coordination for Support Workers delivering home care services. You'll balance client needs, staff availability, skills and costs to support reliable, culturally responsive care. You'll work closely with Care Partners, clinical and quality teams, HR, Payroll and Finance.

Key responsibilities

Lead, coach and develop the rostering team, supporting performance and staff wellbeing.

Oversee accurate rosters, urgent cover and service changes.

Resolve unfilled, missed and at-risk visits, escalating concerns appropriately.

Plan workforce capacity and coordinate recruitment and training needs with HR.

Oversee Support Worker performance reviews, development and compliance checks.

Manage escalated attendance, conduct and performance concerns with HR.

Oversee roster and payroll checks and ensure discrepancies are resolved.

Monitor workforce utilisation, costs and coverage, and improve rostering practices.

About you

Management experience in complex rostering or workforce operations.

Strong team leadership, coaching, performance management and conflict resolution skills.

Experience planning workforce needs, monitoring budgets and improving services.

Sound working knowledge of the SCHADS Award and employment requirements relevant to rostering.

Confidence using workforce systems, analysing data and preparing reports.

Knowledge of aged care quality, safeguarding, workforce compliance and workplace safety.

A relevant qualification in management, business, HR, community services or health—or substantial relevant experience and training.

A commitment to culturally responsive care is essential.

Australian working rights, a current full or probationary driver's licence, a National Police Check and a Working with Children Check.

Confidential counselling and support services for your wellbeing.

Salary packaging of up to $15,900 plus an additional $2,650 annually.

Five weeks of annual leave and 15 days of personal leave each year for permanent staff, pro rata for part-time employees.

The opportunity to support your community through services across Melbourne's Northern, Eastern and Western suburbs.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Social & Welfare Services 101-1,000 employees

CO.AS.IT. – Italian Assistance Association – has operated in Australia since 1968 as a charitable institution, strongly committed to the general well-being and the enhancement of the quality of life of the Italian Australian community. We aim to achieve the full potential of our community through the delivery of culturally appropriate services and the promotion of the Italian language, culture and heritage. We engage and empower the Italian Australian community by delivering best practice services and programs in the aged care, education, culture and heritage sectors.

CO.AS.IT. – Italian Assistance Association – has operated in Australia since 1968 as a charitable institution, strongly committed to the general well-being and the enhancement of the quality of life of the Italian Australian community. We aim to achieve the full potential of our community through the delivery of culturally appropriate services and the promotion of the Italian language, culture and heritage. We engage and empower the Italian Australian community by delivering best practice services and programs in the aged care, education, culture and heritage sectors.