Rostering Officer & Administration Officer

Better Support Solutions Pty Ltd; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Better Support Solutions Pty Ltd seeks a capable roster and administration coordinator in Sydney, NSW. You will prepare weekly rosters for support workers, manage replacements and leave, and ensure staffing aligns with care plans and NDIS requirements.

You will also assist with recruitment, onboarding and payroll data accuracy, while maintaining compliant records and clear communication with participants, families and staff.

Qualifications

• Must have or be willing to obtain Certificate III–IV in Individual Support (Ageing or Disability).
• Recent rostering experience (NDIS experience preferred).
• Strong organisational and time-management abilities are essential.
• Meticulous attention to detail and accuracy are required.
• Proven ability to use rostering and payroll systems securely and effectively.
• Clear, professional communication with participants, families and colleagues.

Responsibilities

• Prepare and maintain weekly rosters for support workers and buddy shifts.
• Manage shift replacements, sick leave and last-minute changes to ensure adequate coverage.
• Ensure staffing levels meet care needs and compliance requirements.
• Supervise support workers regularly to maintain service quality.
• Coordinate rostering data with client needs and care plans.
• Assist with recruitment and onboarding of new staff; maintain records and inductions.
• Support payroll processes by aligning timesheets with rosters.

Skills

Organisational skills

Time management

Attention to detail

Rostering systems

Payroll systems

Professional communication

Discretion with confidential info

Education

Certificate III–IV in Individual Support (Ageing or Disability)

Tools

Rostering software

Payroll software

Job description

• Prepare and maintain weekly rosters for support workers , buddy shifts
• Manage shift replacements, sick leave and last-minute changes
• Ensure staffing levels meet care needs and compliance requirements
• Supervision of support workers on a regular basis
• Understanding the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan
• Maintain accurate roster records and system updates
• Assist with recruitment activities when required.
• Support onboarding of new staff, including documentation and inductions.
• Support payroll by ensuring accurate roster data and timesheet alignment

Administration

• Provide general administrative support to the Facility Manager and leadership team when it is required
• Maintain employee files and compliance documentation
• Answer phone calls and respond to general enquiries
• Maintain organised filing systems and documentation
• Providing support in sourcing and coordinating services for participants when required, in line with their NDIS plans.
• Communicating with participants, families, and carers regarding service schedules and updates as needed.
• Perform other related duties as assigned to meet the ongoing needs of the department and organizatio

About you

• Certificate III - IV in Individual Support (Ageing or Disability) - greater chance of success (not mandatory)
• Previous 1 year experience in rostering (NDIS preferred)
• Excellent organisational and time management skills
• Strong attention to detail and accuracy
• Confident using rostering and payroll systems
• Professional communication skills
• Ability to handle confidential information with discretion