Rostering Officer

Nexus Inc.; Launceston; On-site; AUD 55,000 - 75,000; Full time

Job summary

Nexus Inc. in Tasmania is seeking a Rostering Officer to coordinate accurate staff rosters across sites, ensuring shifts align with staff skills, the EA and WHS requirements.

You will publish rosters, handle short notice shifts, check timesheets and collaborate with Operations to keep staffing compliant and well organised in a fast-paced disability services environment.

Qualifications

• Demonstrated empathy and understanding of issues relating to people with disabilities, including those who have high support needs.
• A positive, energetic, organised attitude, with an emphasis on excellent customer service.
• Ability to work in a fast-paced team environment, and contribute with innovative, positive solutions.
• Capacity to understand and prioritise urgent tasks, problem solve and work effectively to achieve a solution to a critical situation. Ability to seek assistance and collaborate with the team when required.
• Understanding of Client Relationship Management (CRM) systems with an emphasis on rostering and scheduling.
• Ability to learn software and systems, with appropriate training, and use them efficiently to complete tasks.
• Rostering experience (desirable)

Responsibilities

• Assist the Operations & Revenue teams in the creation of roster templates to ensure client needs are met and staff are rostered in accordance with funding allocations, skills and qualifications.
• Identify when rosters and shifts are not compliant with EA & WHS requirements and work with Operations Management to rectify these.
• Publish and maintain rosters for all sites.
• Contact employees as directed to fill vacant shifts for unplanned and short notice absences.
• Ensure all staff are checked in and out of shifts, and investigate discrepancies to ensure the accurate and timely production of timesheets.
• Monitor timesheets, in collaboration with Team Leaders and Operations Management, including correcting allowances, adjusting variances and ensuring all timesheets are processed within 48 hours.
• Communicate all roster changes with staff in a timely manner.
• Follow policies and procedures and actively engage in continuous improvement.

Skills

Rostering experience

Customer service

Teamwork

Problem solving

Attention to detail

CRM systems

Tools

CRM systems

Job description

This is an exciting opportunity to work in a team responsible for the creation, maintenance and coordination of accurate rosters across all sites. Your work will ensure positive outcomes for our clients by filling shifts inline with staff skills and experience, our Enterprise Agreement (EA), and Work Health and Safety (WHS) requirements.

Key Responsibilities

As a Rostering Officer you will:

• Assist the Operations & Revenue teams in the creation of roster templates to ensure client needs are met and staff are rostered in accordance with funding allocations, skills and qualifications.
• Identify when rosters and shifts are not compliant with EA & WHS requirements and work with Operations Management to rectify these.
• Publish and maintain rosters for all sites.
• Contact employees as directed to fill vacant shifts for unplanned and short notice absences.
• Ensure all staff are checked in and out of shifts, and investigate discrepancies to ensure the accurate and timely production of timesheets.
• Monitor timesheets, in collaboration with Team Leaders and Operations Management, including correcting allowances, adjusting variances and ensuring all timesheets are processed within 48 hours.
• Communicate all roster changes with staff in a timely manner.
• Follow policies and procedures and actively engage in continuous improvement.

About You

Our Ideal Candidate will have the following (selection criteria):

• Demonstrated empathy and understanding of issues relating to people with disabilities, including those who have high support needs.
• A positive, energetic, organised attitude, with an emphasis on excellent customer service.
• Ability to work in a fast-paced team environment, and contribute with innovative, positive solutions.
• Capacity to understand and prioritise urgent tasks, problem solve and work effectively to achieve a solution to a critical situation. Ability to seek assistance and collaborate with the team when required.
• Understanding of Client Relationship Management (CRM) systems with an emphasis on rostering and scheduling.
• Ability to learn software and systems, with appropriate training, and use them efficiently to complete tasks.
• High level of attention to detail and very high standards of accuracy.
• Rostering experience (desirable)

Working in the disability sector means you will also need the following (or ability to obtain):

• Current National Police Check (no more than 6 months old)
• Current Working with Vulnerable People Card (with NDIS endorsement)

Note: A pre-employment medical will be required for this role (including drug and alcohol testing).

To be considered for this role you must provide a cover letter detailing:

• Your motivation for applying for this position
• What attracts you to Nexus in particular
• Your response to the Selection Criteria detailed above

Regretfully we will not be able to progress applications who have not provided a cover letter with their application.

Please note: The recruitment process for this position may commence prior to the closure date.

For a copy of the position description or for any questions please contact the recruitment team via email [e-mail].