Rostering Officer/ Ops Admin

Friends Support Services Pty; Newcastle; On-site; AUD 60,000 - 80,000; Full time

Job summary

Friends Support Services Pty in Newcastle is seeking an experienced NDIS Disability Rostering & Administration Officer to lead staff rostering and office administration in our Hunter region.

You will work with the Operations team to ensure smooth staffing, onboarding, and record keeping, attend meetings, and support KPI reporting and incident/best practice registers.

Responsibilities

• Lead rostering to optimise staff availability and flow.
• Support onboarding of support workers and participants.
• Maintain incident, continuous improvement, and risk registers.
• Greet visitors and manage phone enquiries.
• Assist with WHS training, audits and registers.
• Support procurement for SIL houses and head office supplies.
• Attend and take minutes at weekly and improvement meetings.
• Collate KPIs and circulate updates to the CEO and exec.

Job description

NDIS Disability Rostering & Administration Officer

Full time - salary plus recognition bonus

Newcastle

Are you an experienced and motivated scheduling lead and office administrator or office manager in NDIS located in the Hunter region?

Aim Big. Go Bigger.

Strategic Initiatives

• 1. Support the Operations Support Lead, Operations Coordinator and Operations Manager to ensure the smooth running and growth of the organization from a staffing and rostering, and record keeping perspective
• 2. Support on-boarding of support workers and inductions
• 3. Support on-boarding of participants
• 4. Keeping incident registers, continuous improvement registers and risk assessments registers up to date when issues or learnings arise
• 5. Welcoming new visitors or callers in person or on the phone
• 6. Supporting on work health & safety training, audits and registers
• 7. Support on procurement for SIL houses and head office of clinical, participant food, adaptations, estates repairs
• 8. Support the improving operational processes in conjunction with the operations coordinator and operations manager

Meetings

• 9. Attend and take minutes at the weekly team meeting, improvement meetings, WHS meetings, staff meetings and house meetings

Leadership

• 10. Lead the rostering for the organization and smooth running of Flow Logic - understand staff availability, pressure points on the roster, and have strategies to ensure smooth operations of the business from a staff matching and availability perspective.

Communication with the CEO, Ops Manager & Chair

• 11. Collate and share key kpis for the organisation
• 12. Ensure timely updates are circulate on operations including escalation of incidents
• 13. Support on on-call duties by sharing the weekend/ overnight escalation calls with the Ops Coordinator, Ops Support Lead, Ops manager and CEO