Rostering Coordinator (NDIS)

Lumiere Foundation; Sydney; On-site; AUD 80,000 - 84,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 pre-tax

Pre-tax meal and entertainment up to $

Employee Assistance Program

Purpose-driven work

Leadership growth opportunities

Job summary

The Lumiere Foundation is seeking an experienced Rostering Coordinator to manage day-to-day rosters for NDIS and OOHC programs in partnership with Interactive Community Care. This hands-on role requires problem-solving, agility as plans change, and maintaining compliance and smooth operations.

You will join a growing rostering team, collaborate with management and frontline staff, ensure shifts are filled, and support staff while developing leadership responsibilities.

Qualifications

• At least 1 year of rostering experience (NDIS or OOHC preferred).
• Strong understanding of the SCHADS Award.
• Experience using rostering systems (MYP, Shiftcare, Carelink, etc.).
• Excellent problem solving skills, time management, and attention to detail.
• Calm, clear communication, especially under pressure.
• Ability to work independently, as part of a team, and reliably meet commitments.
• Bonus points for qualifications in Community Services, Health Sciences, or Finance.

Responsibilities

• Build and manage rosters for disability and OOHC services using MYP.
• Respond to last-minute changes, sick leave, emergencies and staffing gaps while proactively managing leave, overtime, and operational needs.
• Match staff to shifts based on skills, availability, and client needs.
• Communicate clearly with frontline staff and managers about shifts and changes.
• Ensure rosters comply with relevant awards, agreements, legislation, and policies.
• Maintain accurate records in rostering and payroll systems.
• Prepare reports related to staffing, hours worked, and roster efficiency.
• Support continuous improvement of rostering processes and systems.
• Forecast staffing needs, support workforce planning, and provide insights for cost-effective rostering.
• Participate in a rotating fortnightly on-call roster.
• Collaborate with your team to keep services running efficiently and support staff on the ground.

Skills

Rostering experience

Problem solving

Time management

Attention to detail

Clear communication

Team collaboration

On-call readiness

Education

Qualifications in Community Services

Finance related qualification

Tools

MYP

Shiftcare

Carelink

Job description

Make a real difference by helping people navigate supports, achieve goals, and live more independently.

If you are an experienced Rostering Coordinator who is passionate about empowering participants and creating positive outcomes, we'd love to hear from you.

The Lumiere Foundation is a Not for Profit (NFP) organisation supporting people experiencing disadvantage, trauma, and complex life challenges. We partner with community service organisations to provide skilled staff to disability and Out-of-Home Care services, helping people stay safe, supported, and connected.

Every person in our organisation plays a role in delivering consistent, high-quality services, whether supporting participants directly or working behind the scenes. At Lumiere Foundation, your work creates real change, for a brighter tomorrow.

About Our Partner – Interactive Community Care (ICCare)

Interactive Community Care (ICCare) was established in 2010 as a specialist provider in the Community Services Sector and has proudly supported people across NSW for more than a decade.

As a multidisciplinary community care organisation, ICCare delivers out-of-home care, crisis support, and disability services across the Hunter, Central Coast, Sydney, Mid-North Coast, and Western NSW regions. ICCare is committed to meeting the complex care needs of children, adolescents, and adults.

Lumiere Foundation Ltd | Greater Sydney
Competitive salary | Full Time

Make a real difference by helping people navigate supports, achieve goals, and live more independently.

If you are an experienced Rostering Coordinator who is passionate about empowering participants and creating positive outcomes, we'd love to hear from you.

Why Join Lumiere Foundation?

The Lumiere Foundation is a Not for Profit (NFP) organisation supporting people experiencing disadvantage, trauma, and complex life challenges. We partner with community service organisations to provide skilled staff to disability and Out-of-Home Care services, helping people stay safe, supported, and connected.

Every person in our organisation plays a role in delivering consistent, high-quality services, whether supporting participants directly or working behind the scenes. At Lumiere Foundation, your work creates real change, for a brighter tomorrow.

About Our Partner – Interactive Community Care (ICCare)

Interactive Community Care (ICCare) was established in 2010 as a specialist provider in the Community Services Sector and has proudly supported people across NSW for more than a decade.

As a multidisciplinary community care organisation, ICCare delivers out-of-home care, crisis support, and disability services across the Hunter, Central Coast, Sydney, Mid-North Coast, and Western NSW regions. ICCare is committed to meeting the complex care needs of children, adolescents, and adults.

About The Role

You will manage day-to-day rostering for NDIS and OOHC programs with our partner organisation, Interactive Community Care, a leading NSW community services provider.

This is a hands on role for someone who enjoys problem solving, responding to changes as they happen, and keeping things compliant, calm and running smoothly - even when plans change.

You will join a small and growing rostering team and work closely with management, staff and stakeholders to ensure shifts are filled, staff are supported and services run safely and efficiently.

As the rostering team grows, there will be opportunities to develop your skills and progress your leadership responsibilities over time.

This role is based in office in Seven Hills, Sydney.

In This Role, You Will

• Build and manage rosters for disability and OOHC services using MYP.
• Respond to last-minute changes, sick leave, emergencies and staffing gaps while proactively managing leave, overtime, and operational needs.
• Match staff to shifts based on skills, availability, and client needs.
• Communicate clearly with frontline staff and managers about shifts and changes.
• Ensure rosters comply with relevant awards, agreements, legislation, and policies.
• Maintain accurate records in rostering and payroll systems.
• Prepare reports related to staffing, hours worked, and roster efficiency.
• Support continuous improvement of rostering processes and systems.
• Forecast staffing needs, support workforce planning, and provide insights for cost-effective rostering.
• Participate in a rotating fortnightly on-call roster.
• Collaborate with your team to keep services running efficiently and support staff on the ground.

What You'll Bring

• At least 1 year of experience in rostering (NDIS or OOHC preferred).
• Strong understanding of the SCHADS Award.
• Experience using rostering systems (MYP, Shiftcare, Carelink, etc.).
• Excellent problem solving skills, time management skills and attention to detail.
• Calm, clear communication, especially under pressure.
• Ability to work independently, as part of a team, and reliably meet commitments.
• Bonus points for: Qualifications in Community Services, Health Sciences, or Finance.

Essential Requirements

• Full Australian working rights
• Current National Police Check
• Current First Aid Certificate
• NSW Working With Children Check (WWCC)
• NDIS Worker Screening Check
• Unrestricted NSW Driver Licence
• Access to a reliable, insured, and roadworthy vehicle

What We Offer

• Competitive salary $80,000–$84,000 base annual salary plus super annuation, plus additional income from on-call shifts, plus optional salary packaging.
• Increase your take-home pay with salary packaging of up to $15,900 pre-tax each year.
• Save on lifestyle expenses using up to $2,650 pre-tax for meals, entertainment, and holiday accommodation.
• Free confidential counselling for you and your family via Employee Assistance Program.
• Purpose-driven work, make a direct impact on people facing real challenges.
• Supportive team with opportunities to grow your skills and leadership.

Join a team where your work creates meaningful change every day.

Lumiere Foundation is committed to creating a diverse, inclusive, and safe workplace where everyone is treated with dignity and respect.

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