Rostering Coordinator - Full Time Broadview, SA

SACARE; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Excellent workplace culture

Dog friendly office

On-site gym

Birthday leave

Free flu vaccinations

Flexible working

Professional development

Job summary

Sacare | OnCall Group Australia in Broadview, SA is hiring a full-time Rostering/Scheduling Coordinator on a 6‑month contract with potential extension. You will schedule community-based care, and build partnerships with Disability Support Workers while maintaining confidential client records.

This role requires scheduling experience, knowledge of NDIS/DHS standards, and a current driver’s license with Working with Children/NDIS checks.

Qualifications

• Previous scheduling experience is essential.
• Experience in a scheduling environment with accurate allocations.
• Experience in Disability or Community Services sector with knowledge of NDIS/DHS standards.
• Understanding of Disability-related legislation, policy and SOPs.
• Ability to work collaboratively with stakeholders at varying levels.
• Demonstrated ability to work autonomously with initiative and problem-solving.
• Excellent interpersonal and communication skills with diverse backgrounds.
• Current unrestricted Driver’s Licence.
• DHS Working with Children’s & NDIS Workers Check mandatory.

Responsibilities

• Scheduling and facilitating support services to community-based clients.
• Developing and maintaining partnerships with Disability Support Workers.
• Maintaining confidential client documentation and records.
• Escalating issues related to service delivery to clinical/management bodies.
• Collaboratively solving problems to advocate for clients’ needs.
• Daily administrative, data-entry and supportive functions as directed by the Line Manager.

Skills

Scheduling experience

Stakeholder engagement

Communication skills

Autonomous work

Problem-solving

Data entry

Administrative support

Job description

Want to work for an innovative and caring employer?

Make a difference in disability! At Sacare | OnCall Group Australia We Never Stand Still. We have been innovating and genuinely raising the standard of care for people living with disabilities for 27 years, a commitment we made as a South Australian family-owned business well before the NDIS existed. Across diverse disciplines, we employ over 450 team members in SA, and we continue to grow in a time of change. Our reputation for thinking differently about service delivery and as an employer of choice sets us apart from other service providers.

The Rostering/ Scheduling Coordination Team provide a 7 day/week, 24-hour service, connecting clients with our exceptional network of Disability Support Workers. As a member of the Rostering/Scheduling Coordination Team, you will be at the forefront of communication; building and maintaining relationships with both our clients and the broader Sacare | OnCall Group Australia workforce.

This is a full-time role, Monday to Friday, initially offered as a 6-month contract with the potential for extension or permanency. Shifts are up to 8 hours between 6:00am and 8:00pm, with an unpaid meal break.

What You'll Be Responsible For

• Scheduling and facilitating support services to a compliment of community-based clients.
• Developing and maintaining strong partnerships with the Disability Support Workers providing front-line care services to clients in the community.
• Maintaining confidential and accurate documentation and records in relation to the provision of client’s care, preferences, and relevant service delivery information.
• Escalating issues in relation to service delivery and client care to relevant clinical and/or management bodies when required.
• Collaboratively problem-solving and presenting effective solutions to advocate for clients to ensure their needs are suitably met.
• Daily administrative, data-entry and supportive functions upon direction from the Line Manager

To Be Considered For The Role

• Previous experience in a comparable scheduling position
• Evidenced experience in a scheduling environment, including the ability to complete required allocations accurately and in a timely manner.
• Demonstrated experience working within the Disability sector (or Community Services sector), including knowledge of NDIS and DHS standards
• Understanding of current Disability-related legislation, policy, and standard operating processes.
• Ability to work collaboratively and influence a range of internal and external stakeholders at varying levels of seniority.
• Demonstrated ability to work autonomously whilst using initiative and problem-solving abilities.
• Excellent interpersonal and communication skills with the ability to work with individuals from all socio-economic and cultural backgrounds.
• Current unrestricted Driver’s License
• DHS Working with Children's & NDIS Workers Check (mandatory).

This role will be predominately based at our Broadview office. Some travel to meet with clients within the community may be required, so a current driver’s licence and reliable vehicle are highly advantageous.

Here’s the fun stuff!

We offer the fun stuff to all our team members at SACARE, including:

• Our organisation's success is based on an excellent workplace culture
• A dog friendly office for well-behaved dogs
• On-site gym
• Birthday leave
• Free flu vaccinations
• Flexible working arrangements
• Professional Development

SACARE | OnCall Group Australia is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people, and adults we support.

All applicants and employees must provide mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.