Rostering Clerk

dnata; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

dnata Airport Services Australia is seeking a Rostering Officer to join the Sydney Passenger Services Operation. You will work closely with the Passenger Service Department to ensure the right manpower is available for shifts and to schedule rosters that meet airline SLAs.

The role requires attention to detail, strong systems knowledge, and the ability to adapt to changing conditions. You will handle leave requests, prepare worksheets, manage staffing training, and ensure compliance with EBA and

Qualifications

• Previous experience with rostering.
• Knowledge of Service Level Agreements and Enterprise Agreements.
• Strong MS Word and Excel skills.
• Excellent written and verbal communication.
• Proactive and able to prioritise tasks.
• Capable of working as part of a small team.
• Excellent time management.
• Ability to work unsupervised and follow procedures.

Responsibilities

• Determine aircraft loads and produce rosters/worksheets according to airlines SLAs.
• Process annual leave requests.
• Allocate rostering patterns and create new patterns in accordance with EBA conditions.
• Action and update all schedule changes.
• Prepare an accurately completed worksheet for the SDS to use on shift.
• Be willing to undertake training and work with new systems.
• Proactively manage staff allocation for training.
• Handle and maintain staff and business confidentiality.
• Work with dedicated budgets and provide detailed analytical reports.
• Understand EBA and labour compliance with government and statutory requirements.
• Manage stakeholders to ensure compliance and budget plans.

Skills

Roster planning

SLA & EBA understanding

Communication skills

Proactive prioritization

Team collaboration

Time management

Self-management

Tools

MS Word

Excel

Job description

dnata Airport Services Australia is a ground handling company providing services to airlines and airport operators across Australia. We offer services in ground handling, cargo, travel and flight catering across five continents.

We are currently seeking applications, for someone to join our rostering team as part of the Sydney Passenger Services Operation. This role works very closely with the Passenger Service Department to ensure the correct manpower is provided on shifts.

A day in the airport:

• Determining and obtaining aircraft loads and producing rosters/ worksheets according to airlines SLAs.
• Processing annual leave requests.
• Allocating rostering patterns and the ability to create new roster patterns in accordance with EBA conditions.
• Actioning and updating all schedule changes.
• Preparing an accurately completed worksheet for the SDS to use on shift.
• Be willing to undertake training and work with new systems implemented into the business
• Proactively manage staff allocation for training.
• Handle and maintain staff and business confidentiality.
• Work with dedicated budgets and ability to provide detailed analytical report.
• Understanding of EBA and labour compliance, including relevant government and statutory requirements
• Strong stakeholder management skills to ensure compliance and budgetary obligations are clearly articulated and plans are developed to meet these.

The successful applicant will have the highest level of attention to detail, an ability to self-manage, work under time restraints, and an ability to adapt quickly to changes and unexpected situations along with a strong commitment to Dnata’s business direction and principles.

Selection Criteria:

To be considered for this position you should address the following criteria in a written application:

• Previous experience with rostering
• Knowledge of and vast understanding of business, including Service Level Agreements and interpretation of Enterprise Agreements.
• Sound computer skills including MS word and Excel.
• Excellent written and verbal communication skills.
• Are proactive and able to prioritise jobs.
• Capable of working as part of a small team.
• Excellent time management.
• The ability to work unsupervised and follow procedures.

So... does this sound like you?