Rostering Clerk

dnata Airport Services; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

dnata Airport Services – Sydney Airport NSW is seeking a detail‑oriented Rostering Officer to join the Sydney Passenger Services operation. You will determine aircraft loads, produce rosters, process leave, and manage schedule changes while ensuring adherence to SLAs and EBA conditions.

The successful candidate will work closely with the Passenger Service Department, maintain confidentiality, prepare worksheets for SDS, and generate detailed analytical reports.

Qualifications

• Previous rostering experience and familiarity with rosters and schedules.
• Strong written and verbal communication skills.
• Proficient in MS Word and Excel.
• Ability to work proactively and prioritise tasks.
• Capable of working as part of a small team and unsupervised when required.

Responsibilities

• Determine aircraft loads and produce rosters/ worksheets according to airlines SLAs.
• Process annual leave requests and allocate rostering patterns per EBA conditions.
• Update all schedule changes and action rostering adjustments.
• Prepare worksheets for SDS usage on shift and maintain staff allocation for training.
• Maintain confidentiality and manage stakeholder communications for budget and planning.

Skills

Rostering

MS Word

Excel

Communication skills

Teamwork

Unsupervised work

Tools

MS Word

Excel

Job description

dnata Airport Services – Sydney Airport NSW

dnata Airport Services Australia is a ground handling company providing services to airlines and airport operators across Australia. We offer services in ground handling, cargo, travel and flight catering across five continents.

We are currently seeking applications, for someone to join our rostering team as part of the Sydney Passenger Services Operation. This role works very closely with the Passenger Service Department to ensure the correct manpower is provided on shifts.

A day in the airport:

• Determining and obtaining aircraft loads and producing rosters/ worksheets according to airlines SLAs.
• Processing annual leave requests.
• Allocating rostering patterns and the ability to create new roster patterns in accordance with EBA conditions.
• Actioning and updating all schedule changes.
• Preparing an accurately completed worksheet for the SDS to use on shift.
• Be willing to undertake training and work with new systems implemented into the business
• Proactively manage staff allocation for training.
• Handle and maintain staff and business confidentiality.
• Work with dedicated budgets and ability to provide detailed analytical report.
• Understanding of EBA and labour compliance, including relevant government and statutory requirements
• Strong stakeholder management skills to ensure compliance and budgetary obligations are clearly articulated and plans are developed to meet these.

The successful applicant will have the highest level of attention to detail, an ability to self-manage, work under time restraints, and an ability to adapt quickly to changes and unexpected situations along with a strong commitment to Dnata’s business direction and principles.

Selection Criteria:

To be considered for this position you should address the following criteria in a written application:

• Previous experience with rostering
• Knowledge of and vast understanding of business, including Service Level Agreements and interpretation of Enterprise Agreements.
• Sound computer skills including MS word and Excel.
• Excellent written and verbal communication skills.
• Are proactive and able to prioritise jobs.
• Capable of working as part of a small team.
• The ability to work unsupervised and follow procedures.