Rostering Clerk

dnata Airport Services; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

dnata Airport Services in Sydney is seeking a Rostering Analyst to join the Sydney Passenger Services Operation. You will determine aircraft loads, produce rosters, and manage leave requests while ensuring compliance with EBA and SLAs.

The role requires strong MS Word/Excel skills, stakeholder engagement, and the ability to prioritize work in a fast-paced environment. A small team setting and confidentiality responsibility are included.

Qualifications

• Previous rostering experience is essential.
• Strong understanding of SLAs and Enterprise Agreements (EBA).
• Proficiency with MS Word and Excel.
• Excellent written and verbal communication skills.
• Ability to prioritise tasks and work proactively.
• Capable of working in a small team and unsupervised.

Responsibilities

• Determine aircraft loads and produce rosters/worksheets per airlines' SLAs.
• Process annual leave requests and allocate rostering patterns.
• Update schedule changes and prepare worksheets for the SDS.
• Be prepared to train on new systems and support staff training.
• Manage staff allocation for training and ensure confidentiality.
• Produce detailed analytical reports within budget constraints.
• Understand EBA and labour compliance requirements.
• Engage with stakeholders to align plans with budget and commitments.

Skills

Rostering

Scheduling

MS Word

Excel

Communication

Stakeholder management

Time management

Teamwork

Tools

MS Word

Excel

Job description

dnata Airport Services – Sydney Airport NSW

dnata Airport Services Australia is a ground handling company providing services to airlines and airport operators across Australia. We offer services in ground handling, cargo, travel and flight catering across five continents.

We are currently seeking applications, for someone to join our rostering team as part of the Sydney Passenger Services Operation. This role works very closely with the Passenger Service Department to ensure the correct manpower is provided on shifts.

A day in the airport:

• Determining and obtaining aircraft loads and producing rosters/ worksheets according to airlines SLAs.


• Processing annual leave requests.


• Allocating rostering patterns and the ability to create new roster patterns in accordance with EBA conditions.


• Actioning and updating all schedule changes.


• Preparing an accurately completed worksheet for the SDS to use on shift.


• Be willing to undertake training and work with new systems implemented into the business


• Proactively manage staff allocation for training.


• Handle and maintain staff and business confidentiality.


• Work with dedicated budgets and ability to provide detailed analytical report.


• Understanding of EBA and labour compliance, including relevant government and statutory requirements


• Strong stakeholder management skills to ensure compliance and budgetary obligations are clearly articulated and plans are developed to meet these.

The successful applicant will have the highest level of attention to detail, an ability to self-manage, work under time restraints, and an ability to adapt quickly to changes and unexpected situations along with a strong commitment to Dnata’s business direction and principles.

Selection Criteria:

To be considered for this position you should address the following criteria in a written application:

• Previous experience with rostering


• Knowledge of and vast understanding of business, including Service Level Agreements and interpretation of Enterprise Agreements.


• Sound computer skills including MS word and Excel.


• Excellent written and verbal communication skills.


• Are proactive and able to prioritise jobs.


• Capable of working as part of a small team.


• The ability to work unsupervised and follow procedures.