Rostering and Scheduling Officer

Feros Care; Tweed Heads; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Meal and entertainment benefits

17.5% annual leave loading

Paid parental leave

Cultural Leave Days

ForME!, employee benefits platform

Private health insurance discounts

Employee Assistance Program (EAP)

Fitness Passport

Job summary

Feros Care is expanding its Rostering team in NSW and seeks a Rostering and Scheduling Officer to ensure the right people are in the right place at the right time. You will coordinate schedules across aged care services to maintain continuity of care and respond to changes efficiently.

Ideal candidates will bring experience in rostering or workforce coordination within healthcare, strong organizational skills, and a proactive, collaborative approach to problem solving.

Qualifications

• Experience in rostering or workforce coordination, preferably in healthcare or aged care.
• Strong organizational and problem-solving skills with the ability to manage competing priorities.
• Calm, solutions-focused approach to time-critical scheduling changes.
• Excellent communication and collaboration with diverse stakeholders.

Responsibilities

• Build and manage accurate staff rosters to support service delivery.
• Coordinate schedules with client care plans, service agreements, and staffing requirements.
• Respond to last-minute changes, including unplanned leave and urgent shift coverage.
• Work closely with internal teams to ensure utilization and continuity of care.
• Use rostering systems and technology to streamline scheduling and improve efficiency.
• Communicate clearly with staff, leaders, and stakeholders.
• Support operational outcomes through proactive planning and problem resolution.

Skills

Rostering

Scheduling

Workforce coordination

Tools

Microsoft Office

Job description

Who We Are

At Feros Care, our purpose is simple and powerful: supporting people to live healthier, happier, and better-connected lives. As a values-driven not-for-profit, we're proud to be recognised locally and internationally for innovation, compassion, and the way we care for our people and the communities we serve.

We're Game Changers. Dream Makers. Kindness Champions.

And strong rostering is at the heart of what we do.

About the Role

Due to continued growth across our services, we are expanding our Rostering team and are looking for a Rostering and Scheduling Officer to join us. In this role, you'll play a critical role in ensuring the right people are in the right place at the right time.

Working in a fast-paced aged care environment, you'll coordinate and optimise schedules to support continuity of care while balancing workforce needs, compliance requirements, and unexpected changes.

This role is ideal for someone who enjoys problem-solving, thrives on organisation, and understands the complexity and importance of rostering in an aged care or healthcare setting.

What You’ll Be Doing

• Building and managing accurate, efficient staff rosters to support high-quality service delivery
• Coordinating schedules in line with client care plans, service agreements, and staffing requirements
• Responding to last-minute changes, including unplanned leave and urgent shift coverage
• Working closely with internal teams to ensure workforce utilisation and continuity of care
• Using rostering systems and technology to streamline scheduling and improve efficiency
• Communicating clearly and professionally with staff, leaders, and stakeholders
• Supporting operational outcomes through proactive planning and problem resolution

What You’ll Bring

• Previous experience in rostering, scheduling, or workforce coordination, ideally within aged care, healthcare, disability, or a similarly complex environment
• Strong organisational and problem-solving skills, with the ability to manage competing priorities
• A calm, solutions-focused approach when dealing with time-critical changes
• Excellent communication skills and the ability to collaborate with a wide range of stakeholders
• Confidence using rostering systems, Microsoft Office, and related technology
• High attention to detail and the ability to work accurately in a fast-paced environment
• A proactive team player who understands the importance of rosters in delivering quality care

What We Offer

We believe in supporting those who support others. Our benefits include:

• Not-for-profit salary packaging up to $15,900 per annum
• Meal and entertainment benefits up to $2,650 per annum (tax free)
• 17.5% annual leave loading
• Paid parental leave (9 weeks for eligible employees)
• Cultural Leave Days for eligible employees
• Access to ForME!, our employee benefits platform with discounts, financial tips, and wellbeing programs
• Private health insurance discounts with Medibank
• Employee Assistance Program (EAP)
• Fitness Passport access with discounted gym and pool memberships for you and your family

Inclusion & Belonging

Feros Care actively seeks to include, welcome, and value the unique contributions of all people. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with disability.

If you'd like to discuss accessibility requirements, preferred communication methods, or adjustments, please contact our Talent Acquisition Team at [e-mail] or call 07 5669 0559 (Option 3 - Recruitment).

Ready to Make an Impact Behind the Scenes?

If you're passionate about delivering strong operational outcomes and understand the importance of quality rostering in aged care, we'd love to hear from you.