Rostering Coordinator | Frederickton NSW

Roshana Care Group; Frederickton; On-site; AUD 65,000 - 90,000; Full time

Job summary

Roshana Care Group is seeking a highly organised Rostering Coordinator for Macleay Valley Aged Care in Frederickton, NSW. You will manage day-to-day rosters, coordinate shifts and ensure safe staffing levels to support resident care.

Working with the Facility Manager and clinical leaders, you will maintain workforce records, respond to changing staffing needs, and help optimise operations while delivering professional service to residents and staff.

Qualifications

• Experience rostering and workforce coordination, preferably in 24/7 environments.
• Ability to manage complex rosters and respond to staffing changes.
• Strong organisational skills and prioritisation.
• Excellent communication and relationship-building across teams.
• Attention to detail and accuracy in records.
• Familiarity with rostering systems (Humanforce/UKG/Procura or similar).
• Knowledge of aged care awards and compliance desirable.

Responsibilities

• Develop, maintain, and coordinate staff rosters to ensure adequate coverage across all shifts.
• Manage planned and unplanned leave, shift changes, and last-minute vacancies.
• Coordinate agency staff and casual workforce when required.
• Liaise with managers and employees regarding roster requests and availability.
• Monitor roster compliance with awards, agreements, policies, and laws.
• Maintain accurate employee availability and workforce records.
• Assist with onboarding and rostering of new employees.
• Generate roster reports and provide workforce information for planning.
• Support payroll processes by ensuring roster and attendance data is accurate.
• Provide administrative support to the management team as needed.
• Build positive working relationships and deliver professional service.

Skills

Rostering experience

Workforce planning

Scheduling

Aged care knowledge

Communication skills

Attention to detail

Microsoft Office

Independent worker

Tools

Humanforce

UKG

Procura

Care Systems

Job description

Join Roshana Care Group – Turn Your Passion into a Career

Are you ready for a role where you can walk out the door knowing you have helped deliver exceptional care by ensuring the right people are in the right place at the right time? At Roshana Care Group, we have been proudly caring for older Australians for more than 20 years across Western Australia, Queensland, New South Wales, South Australia, and Victoria, and we are continuing to grow. Guided by our values of Compassion, Respect, Communication, Teamwork, and Integrity, we do not just provide care – we create real homes and real connections.

About the Facility

Macleay Valley Aged Care is a large 150-bed home in Frederickton on the NSW mid-north coast, overlooking rural and river landscapes. The site offers a mix of single and companion rooms, verandas, chapel, café and extensive communal areas that encourage social connection.
We are looking for a Rostering Coordinator to join our aged care team at Macleay Valley Aged Care, in a (full-time) capacity.

About the Role

We are seeking a highly organised and proactive Rostering Coordinator to manage the day-to-day rostering and workforce coordination for our aged care facility. This fast-paced role is critical to ensuring safe staffing levels are maintained while supporting operational efficiency and high-quality resident care.

Working closely with the Facility Manager, clinical leaders, and employees, you will coordinate rosters, manage shift replacements, maintain workforce records, and respond to changing staffing requirements in a timely and professional manner. This position is ideal for someone who enjoys problem-solving, thrives under pressure, and has exceptional organisational and communication skills.

What You Will Be Doing

• Develop, maintain, and coordinate staff rosters to ensure appropriate staffing levels across all shifts.
• Manage planned and unplanned leave, shift changes, and last-minute vacancies.
• Coordinate agency staff and casual workforce requirements when required.
• Liaise with managers and employees regarding roster requests, availability, and staffing needs.
• Monitor roster compliance with relevant awards, enterprise agreements, policies, and legislative requirements.
• Maintain accurate employee availability, roster, and workforce records.
• Assist with onboarding and rostering of new employees.
• Generate roster reports and provide workforce information to support operational planning.
• Support payroll processes by ensuring roster and attendance information is accurate and submitted on time.
• Provide administrative support to the management team as required.
• Build positive working relationships with employees while delivering responsive and professional customer service.

What You Will Bring

• Previous experience in a rostering, workforce planning, scheduling, or coordination role, preferably within aged care, healthcare, or a similar 24/7 operational environment.
• Demonstrated experience managing complex rosters and responding to changing staffing requirements.
• Strong organisational skills with the ability to prioritise competing demands.
• Excellent communication and interpersonal skills, with the ability to build positive working relationships at all levels.
• High level of attention to detail and accuracy.
• Experience using rostering and workforce management systems (Humanforce, UKG, Procura, Care Systems, or similar is highly regarded).
• Sound computer skills, including Microsoft Office.
• Ability to work independently while contributing to a collaborative team environment.
• Knowledge of aged care awards, enterprise agreements, and workforce compliance requirements is desirable.
• A National Police Clearance or NDIS Worker Screening Check, or willingness to obtain one.

Why You Will Love Working with Us

• Real career pathways, with opportunities to grow within the company.
• Ongoing training, mentoring, and opportunities to learn on the job.
• Supportive, approachable leaders who listen and support.
• A friendly, inclusive team that enjoys working together, celebrates achievements, and supports one another.
• Access to an Employee Assistance Program for additional support when you need it.
• A values-driven culture where your ideas are welcomed and your hard work is recognised.

To learn more about Roshana Care Group, visit: https://www.roshana.com.au