Rostering & Administration Officer – Coastal Connect Independence

Coastal Connect Independence; Nowra; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Company-supplied equipment

Training, supervision and professional

Supportive and friendly team enviro n

Job summary

Coastal Connect Independence is seeking a Rostering & Administration Officer to manage day-to-day staff rostering, answer calls and service inquiries, and provide administrative support across the business. You’ll join the Service Delivery Team and report to the Service Delivery Manager.

This is a home-based role with local travel and occasional shift coverage in the Shoalhaven region. Key duties include rostering, data entry, preparing service agreements and onboarding documents, updating plans

Qualifications

• Strong administration and data entry skills.
• Current NDIS Worker Screening Check and Working with Children Check or willingness to obtain before starting.
• Valid driver’s licence and access to a registered, insured vehicle.

Responsibilities

• Staff rostering: schedule and maintain rosters, manage changes and inform participants/families.
• Phone calls and service enquiries: be the first point of contact, answer calls/emails and direct to the right team member.
• Administration and data entry: update participant/service information, prepare documents and track paperwork.
• Covering support shifts when required: step in to provide direct participant support as needed.

Skills

Staff rostering

Administration and data entry

Phone calls and service enquiries

Tools

Deputy

Zoho CRM

Google Workspace

Job description

Rostering & Administration Officer
Coastal Connect Independence | Full-time, 38 hours per week
Work from home, with local travel and support shift coverage required | Shoalhaven region

Good with people, organised with paperwork and confident managing a busy roster? We’d like to hear from you.

At Coastal Connect Independence (CCI), getting the right support worker to the right person matters. Behind every shift is someone relying on us and a team working together to make it happen.

We’re looking for a capable, reliable Rostering & Administration Officer to help keep our services running smoothly. You’ll manage day-to-day staff rostering, answer calls and service enquiries, maintain accurate records and provide practical administrative support across the business.

You’ll join our Service Delivery Team and report to the Service Delivery Manager.

What you’ll be doing

Staff rostering

you’ll take an active role in organising and maintaining our support worker rosters, including:

Scheduling staff around participant needs, worker suitability, skills and availability.

Managing roster changes, cancellations and unfilled shifts.

Contacting staff to arrange coverage and keeping participants and families informed of changes.

Keeping rostering records accurate and following CCI’s scheduling procedures and applicable award requirements.

Identifying gaps early and working with the Service Delivery Team to resolve them.

We need someone who follows through, stays calm when plans change and understands that a roster is only useful when the right support is in place.

Phone calls and service enquiries

You’ll be a friendly, professional first point of contact for participants, families, staff and people enquiring about CCI’s services. This includes answering calls and emails, recording referral details, providing approved service information and following up enquiries. You’ll direct matters requiring assessment or a management decision to the appropriate team member.

Administration and data entry

You’ll help keep our information accurate, current and organised by:

Entering and updating participant and service information in CCI data and storage systems.

Preparing Service Agreements/quotes, consent forms and onboarding documents using approved information and templates.

Updating support plans in CRM and other records with information provided by the relevant team members.

Tracking outstanding paperwork and following up missing information.

Providing administrative assistance to the Service Delivery and Support Coordination teams.

Assisting with social media posts, community events and other business administration as required.

Accuracy, confidentiality and completing tasks on time are essential.

Covering support shifts when required

Like all members of our Service Delivery Team, you’ll also step in to provide direct participant support when coverage is needed.

You must be willing and able to cover support shifts in the community.

These shifts will be allocated according to your skills, training and participant requirements.

Although your administrative work will be based at home, you’ll need to live within practical travelling distance of our Shoalhaven services.

What we’re looking for

You’ll suit this role if you:

Have strong administration and data entry skills, with close attention to detail.

Can organise a busy workload, manage competing priorities and follow tasks through to completion.

Communicate clearly and respectfully over the phone, by email and in person.

Are confident using computer systems and learning new software.

Work reliably from home while staying connected and responsive to your team.

Show initiative, solve everyday problems and recognise when to seek guidance.

Are comfortable providing direct disability support when required.

Experience in staff rostering or scheduling will be highly regarded, particularly in disability, aged care or community services. Familiarity with Deputy, Zoho CRM, Google Workspace or the NDIS would be an advantage, as would qualifications in business or office administration.

You’ll also need a current NDIS Worker Screening Check and Working with Children Check, or be willing to obtain them before commencing, plus a valid driver’s licence and access to a registered, insured vehicle.

What CCI offers

Supportive and friendly team environment

Full-time employment: 38 hours per week.

SCHADS Award Level 2, Pay Points 1–4, depending on experience.

A home-based administrative role with company-supplied equipment and practical involvement in local service delivery.

Training, supervision and professional development.

A team where everyone contributes to keeping participant supports running.

Work where your organisation, communication and follow-through make a difference every day.

Questions about the role?

For further information, please contact Andrew Sullivan, Managing Director, at ****@CoastalConnectIndependence.com.au

Applications close at 5:00 pm on Tuesday 6 October 2026.

CCI welcomes applications from people of all backgrounds and experiences.