Rooms Division Leader: Guest Experience & Revenue Growth

EVT Group; Sydney; Presencial; AUD 110.000 - 150.000; Tempo integral

Benefícios oferecidos por esta vaga

50% off dining and stays across EVT

$2 movie tickets + Gold Class/Moonlght

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Daily staff meals

Resumo da vaga

EVT is hiring a full-time Rooms Division Manager for Rydges Cronulla Beachside. You will lead Front of House, collaborate with the Executive Housekeeper and Reservations team, and ensure guests receive a seamless stay from enquiry to checkout.

You will motivate and develop your team, oversee hotel operations in the General Manager’s absence, and focus on guest satisfaction, revenue growth, and operational excellence across the Rooms Division.

Qualificações

• Proven experience in a senior Rooms Division, Front Office or Operations leadership role within hotels.
• Strong commercial acumen, including rate management, forecasting and P&L analysis.
• A genuine passion for guest service, with the ability to lead from the front during peak check in and check out periods.
• Confident, caring and professional communication, with the ability to inspire and develop teams.
• Strong problem-solving skills and the ability to stay calm and make sound decisions under pressure.
• Flexibility to cover a variety of shifts and to step up and oversee the hotel in the General Manager's absence.

Responsabilidades

• Lead the Front of House departments with a strong focus on Front Office, building a culture of exceptional guest service and acting on guest feedback to resolve issues and improve every stay.
• Grow rooms revenue ahead of market through rate management, restrictions, allotments and distribution channels, working alongside the General Manager and Reservations/Revenue team.
• Analyse the Rooms Division P&L, including RevPAR, average rate, occupancy and housekeeping productivity, and provide clear commentary on monthly results.
• Forecast peak demand and event periods, develop packages and marketing initiatives, and assess the impact of group bookings through displacement and feasibility modelling.
• Oversee fortnightly rosters while managing wage costs to forecast and budget, and coach, develop and empower your team.
• Partner with Housekeeping and Maintenance to maintain room cleanliness and presentation standards, and promote Priority Guest Rewards and EVT properties to every guest.

Conhecimentos

Rooms Division Leadership

Rate management

P&L analysis

Guest service excellence

Team development

Descrição da vaga

EVT is hiring a full-time Rooms Division Manager for Rydges Cronulla Beachside. You will lead Front of House, collaborate with the Executive Housekeeper and Reservations team, and ensure guests receive a seamless stay from enquiry to checkout.

You will motivate and develop your team, oversee hotel operations in the General Manager’s absence, and focus on guest satisfaction, revenue growth, and operational excellence across the Rooms Division.