Rooms Division Manager - Rydges Cronulla Beachside

EVT Group; Sydney; Sur place; AUD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

50% off dining and stays across EVT

$2 movie tickets + Gold Class/Moonlght

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Daily staff meals

Résumé du poste

EVT is hiring a full-time Rooms Division Manager for Rydges Cronulla Beachside. You will lead Front of House, collaborate with the Executive Housekeeper and Reservations team, and ensure guests receive a seamless stay from enquiry to checkout.

You will motivate and develop your team, oversee hotel operations in the General Manager’s absence, and focus on guest satisfaction, revenue growth, and operational excellence across the Rooms Division.

Qualifications

• Proven experience in a senior Rooms Division, Front Office or Operations leadership role within hotels.
• Strong commercial acumen, including rate management, forecasting and P&L analysis.
• A genuine passion for guest service, with the ability to lead from the front during peak check in and check out periods.
• Confident, caring and professional communication, with the ability to inspire and develop teams.
• Strong problem-solving skills and the ability to stay calm and make sound decisions under pressure.
• Flexibility to cover a variety of shifts and to step up and oversee the hotel in the General Manager's absence.

Responsabilités

• Lead the Front of House departments with a strong focus on Front Office, building a culture of exceptional guest service and acting on guest feedback to resolve issues and improve every stay.
• Grow rooms revenue ahead of market through rate management, restrictions, allotments and distribution channels, working alongside the General Manager and Reservations/Revenue team.
• Analyse the Rooms Division P&L, including RevPAR, average rate, occupancy and housekeeping productivity, and provide clear commentary on monthly results.
• Forecast peak demand and event periods, develop packages and marketing initiatives, and assess the impact of group bookings through displacement and feasibility modelling.
• Oversee fortnightly rosters while managing wage costs to forecast and budget, and coach, develop and empower your team.
• Partner with Housekeeping and Maintenance to maintain room cleanliness and presentation standards, and promote Priority Guest Rewards and EVT properties to every guest.

Connaissances

Rooms Division Leadership

Rate management

P&L analysis

Guest service excellence

Team development

Description du poste

About EVT:

Rydges Cronulla Beachside is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

The Opportunity

We're looking for a full-time Rooms Division Manager to lead our Front of House teams at Rydges Cronulla Beachside. Working closely with the Executive Housekeeper, Maintenance Manager and Reservations team, you'll make sure every guest enjoys a seamless stay from first enquiry to check out. You'll be a visible, approachable leader who knows our regulars by name, motivates and develops your team, and steps up to oversee hotel operations in the General Manager's absence.

Key Responsibilities

• Lead the Front of House departments with a strong focus on Front Office, building a culture of exceptional guest service and acting on guest feedback to resolve issues and improve every stay
• Grow rooms revenue ahead of market through rate management, restrictions, allotments and distribution channels, working alongside the General Manager and Reservations/Revenue team
• Analyse the Rooms Division P&L, including RevPAR, average rate, occupancy and housekeeping productivity, and provide clear commentary on monthly results
• Forecast peak demand and event periods, develop packages and marketing initiatives, and assess the impact of group bookings through displacement and feasibility modelling
• Oversee fortnightly rosters while managing wage costs to forecast and budget, and coach, develop and empower your team
• Partner with Housekeeping and Maintenance to maintain room cleanliness and presentation standards, and promote Priority Guest Rewards and EVT properties to every guest

What You'll Bring

• Proven experience in a senior Rooms Division, Front Office or Operations leadership role within hotels
• Strong commercial acumen, including rate management, forecasting and P&L analysis
• A genuine passion for guest service, with the ability to lead from the front during peak check in and check out periods
• Confident, caring and professional communication, with the ability to inspire and develop teams
• Strong problem-solving skills and the ability to stay calm and make sound decisions under pressure
• Flexibility to cover a variety of shifts and to step up and oversee the hotel in the General Manager's absence

How You Work

• Inclusive leader — values diverse perspectives; builds belonging.
• Owner's mindset — acts on data/feedback; ships improvements.
• Hands-on and non-hierarchical — leads from the front.
• Daymaker ethos — no one's too big for the small things.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.
• Daily staff meals.

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

We welcome applicants from all backgrounds.