Room Attendant

Colonial Group; Tweed Shire Council; On-site; AUD 42,000 - 48,000; Full time

Job summary

Colonial Group is seeking a Room Attendant to uphold our housekeeping standards and ensure guests enjoy a spotless, welcoming stay. You will clean rooms, restock supplies, and assist guests while working closely with a diverse team in a fast-paced environment.

The role involves using stairs and navigating between rooms, with shifts including weekends and public holidays. Previous cleaning experience is a plus and a positive, friendly attitude is essential.

Qualifications

• Ability to maintain high cleanliness standards and pleasant guest interactions.
• Strong communication to greet guests and interact with team members.
• Flexibility to work across shifts, including weekends and holidays.

Responsibilities

• Thoroughly clean all sections of guest rooms, including changing linens and bathrooms.
• Follow guidelines to achieve impeccable standards and consistency.
• Restock and organize housekeeping trolleys and supplies.
• Handle cleaning materials safely and adhere to safety protocols.
• Respect guest privacy and security at all times.
• Report maintenance issues promptly.

Skills

Attention to detail

Customer service

Time management

Team collaboration

Job description

Purpose

As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues promptly, showing your dedication to a flawless experience

Skills and Experience

• Previous experience as a cleaner or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays