Room Attendant

Accor; Douglas Shire; On-site; AUD 37,000 - 84,000; Full time

Benefits offered by this job

ALL Heartist Membership – discounts on

Family & Friends Discounts

ALL Loyalty Program

Accor Academy access

Job summary

Mantra Portsea in Port Douglas is seeking a Room Attendant to join our Housekeeping team. You will help ensure rooms are immaculate, restock supplies, and assist guests with requests to create memorable stays.

The role requires reliability, a good eye for detail, and the ability to work across varied shifts, including weekends and holidays, for Accor guests in tropical North Queensland.

Qualifications

• Experience as a cleaner or room attendant is a plus.
• Strong eye for detail and pride in high cleanliness standards.
• Good time management and reliable transport for shifts.

Responsibilities

• Thoroughly clean all guest rooms, change linens and sanitize bathrooms.
• Restock trolleys and equipment, keeping areas tidy and ready.
• Follow safety guidelines and protect guest privacy at all times.
• Report maintenance issues promptly to ensure a flawless stay.
• Collaborate with team members to deliver exceptional hospitality.
• Assist guests with requests to enhance their experience.

Skills

Cleaning experience

Eye for detail

Time management

Team player

Job description

Mantra Portsea is located in the heart of Port Douglas in Tropical North Queensland, one-hour drive north of Cairns CBD. The property comprises one, two, and three-bedroom apartments, lagoon style pool with pool bar and onsite breakfast room. Port Douglas offers amazing experiences for you to enjoy in your downtime. Snorkel alongside turtles at The Great Barrier Reef, ground yourself, breathing in the fresh air of the rainforests, and indulge in the history of Indigenous and Torres Strait Islander heritage.

Purpose

As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Base rate of $27.08ph from Monday - Friday! Saturday $33.85ph, Sunday $40.62ph and Public Holidays $60.93ph!

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues promptly, showing your dedication to a flawless experience

Skills And Experience

• Previous experience as a cleaner or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays as required

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours.