Room Attendant

Accor; Gold Coast City; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy access

Worldwide opportunities

Networking with Accor professionals

Job summary

Mantra Coolangatta Beach on Marine Parade, part of Accor, is recruiting a Room Attendant to keep all guest rooms exceptionally clean and welcoming, contributing to memorable seaside stays along the Southern Gold Coast.

You will restock trolleys, follow safety protocols, and cooperate with a diverse team to deliver outstanding hospitality. The role suits someone with a detail‑oriented, reliable approach and availability for varied shifts, including weekends and public holidays.

Qualifications

• Previous experience as a cleaner or room attendant is a plus.
• Warm and welcoming communication with guests and colleagues.
• Eye for detail and effective time management.
• Able to move between rooms via stairs and hallways.
• Able to collaborate with colleagues from diverse backgrounds.
• Reliable transport and availability for weekends/public holidays.

Responsibilities

• Thoroughly clean guest rooms, including linens and bathrooms, to ensure an exceptional first impression.
• Maintain housekeeping trolleys and restock supplies as needed.
• Follow safety protocols and handle cleaning materials with care.
• Respect guest privacy and security at all times.
• Report maintenance issues promptly to ensure a flawless stay.
• Work within established guidelines to uphold high standards.

Skills

Attention to detail

Time management

Customer service

Physical fitness

Team collaboration

Reliable transportation

Weekend shifts

Flexible schedule

Job description

Located on Marine Parade overlooking the celebrated surf beaches of Kirra, Greenmount and Rainbow Bay, Mantra Coolangatta Beach offers holiday accommodation with studio, one, two, and three bedroom apartments. In your downtime, enjoy the laid-back lifestyle of the Southern Gold Coast by heading down to the beach, or visiting one of the many pubs, clubs, or restaurants along the foreshore and surrounds.

Purpose

As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment
• Respect guest privacy and security, upholding our commitment to their comfort
• Report maintenance issues promptly, showing your dedication to a flawless experience

Skills And Experience

• Previous experience as a cleaner or room attendant is a plus
• Your communication style is warm and welcoming where guests and team members alike feel right at home around you!
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
• You embrace collaborating with colleagues from various backgrounds
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.