Roadside Tech Support & Training Specialist

Absorb; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Travel discounts on SIXT car rental

NRMA membership benefits

Career development opportunities

Flexible leave and wellbeing benefits

Job summary

NRMA in NSW is seeking a Technical Support Specialist to develop technical information and training resources for Roadside Assistance patrols nationwide. The role blends automotive knowledge with content development, knowledge management and stakeholder engagement.

You will create guides, review information for accuracy, and produce video content and training materials while collaborating with teams across Australia. Pre-employment checks apply.

Qualifications

• Experience researching technical information and developing technical documentation or articles.
• Intermediate Microsoft 365 and Teams skills.
• Strong organisational and time management skills with the ability to work autonomously.
• Exceptional attention to detail and ability to prioritise competing tasks.
• Collaborative approach and commitment to high-quality outcomes.
• Demonstrated customer service experience and strong professional ethics.
• Excellent written and verbal communication skills.
• Experience in video production and content creation.

Responsibilities

• Research and develop technical solutions that support roadside repairs.
• Create practical technical guides, bulletins and support resources.
• Review, proof and publish technical information to ensure accuracy and quality.
• Produce engaging video content and training materials.
• Share technical advice and respond to specialist enquiries.
• Help build and improve training programs for patrol teams.
• Contribute to national projects, trials and industry research.
• Identify new tools, technologies and innovations that improve outcomes.
• Work closely with stakeholders across Australia.

Skills

Technical documentation

Microsoft 365 and Teams

Time management

Attention to detail

Collaboration

Customer service

Written and verbal communication

Video production

Education

Certificate IV in Training and Assessment

Experience developing training programs

Job description

NRMA in NSW is seeking a Technical Support Specialist to develop technical information and training resources for Roadside Assistance patrols nationwide. The role blends automotive knowledge with content development, knowledge management and stakeholder engagement.

You will create guides, review information for accuracy, and produce video content and training materials while collaborating with teams across Australia. Pre-employment checks apply.