Technical Support Specialist

Absorb; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Travel discounts on SIXT car rental

NRMA membership benefits

Career development opportunities

Flexible leave and wellbeing benefits

Job summary

NRMA in NSW is seeking a Technical Support Specialist to develop technical information and training resources for Roadside Assistance patrols nationwide. The role blends automotive knowledge with content development, knowledge management and stakeholder engagement.

You will create guides, review information for accuracy, and produce video content and training materials while collaborating with teams across Australia. Pre-employment checks apply.

Qualifications

• Experience researching technical information and developing technical documentation or articles.
• Intermediate Microsoft 365 and Teams skills.
• Strong organisational and time management skills with the ability to work autonomously.
• Exceptional attention to detail and ability to prioritise competing tasks.
• Collaborative approach and commitment to high-quality outcomes.
• Demonstrated customer service experience and strong professional ethics.
• Excellent written and verbal communication skills.
• Experience in video production and content creation.

Responsibilities

• Research and develop technical solutions that support roadside repairs.
• Create practical technical guides, bulletins and support resources.
• Review, proof and publish technical information to ensure accuracy and quality.
• Produce engaging video content and training materials.
• Share technical advice and respond to specialist enquiries.
• Help build and improve training programs for patrol teams.
• Contribute to national projects, trials and industry research.
• Identify new tools, technologies and innovations that improve outcomes.
• Work closely with stakeholders across Australia.

Skills

Technical documentation

Microsoft 365 and Teams

Time management

Attention to detail

Collaboration

Customer service

Written and verbal communication

Video production

Education

Certificate IV in Training and Assessment

Experience developing training programs

Job description

Technical Support Specialist – NRMA

We have an exciting full-time opportunity for a Technical Support Specialist to join our team based in Wetherill Park, NSW!

You will support the development and delivery of technical information, training resources and support products used by Roadside Assistance patrols and technical teams across Australia.

This unique role combines automotive expertise with technical research, content development, knowledge management and stakeholder engagement. You'll contribute to the creation of practical technical solutions that improve roadside diagnosis, repairs and service delivery while supporting national projects and innovation initiatives.

What you’ll do

• Research and develop technical solutions that support roadside repairs.
• Create practical technical guides, bulletins and support resources.
• Review, proof and publish technical information to ensure accuracy and quality.
• Produce engaging video content and training materials.
• Share technical advice and respond to specialist enquiries.
• Help build and improve training programs for patrol teams.
• Contribute to national projects, trials and industry research.
• Identify new tools, technologies and innovations that improve outcomes.
• Work closely with stakeholders across Australia.

What you’ll bring

• Current Driver Licence.
• Experience researching technical information and developing technical documentation or articles.
• Intermediate Microsoft 365 and Teams skills.
• Strong organisational and time management skills with the ability to work autonomously.
• Exceptional attention to detail and ability to prioritise competing tasks.
• A collaborative approach and commitment to delivering high-quality outcomes.
• Previous Roadside Assistance experience.
• Certificate IV in Training and Assessment, or equivalent experience.
• Experience developing training programs and learning materials.
• Extensive automotive industry experience.
• Demonstrated customer service experience and strong professional ethics.
• Excellent written and verbal communication skills.
• Experience in video production and content creation.

Benefits

• Progressive flexibility, leave and wellbeing benefits to balance all of life's priorities.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
• Discounts on a range of NRMA personal insurance products including car, home & travel.
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Culture & Diversity

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Do you have experience providing technical support to external clients in a remote environment? Highlight your skills in troubleshooting, investigating, and research to demonstrate your suitability for this role.

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.