Roadside Support & Claims Specialist

Weploy

Gladstone Regional

Hybrid

AUD 67,000 - 82,000

Full time

5 days ago

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Benefits offered by this job

12-week onboarding

Annual bonus

Hybrid after 6 months

Ongoing training

Career growth

Job summary

Weploy is seeking customer‑focused problem solvers to join our Service Centre, supporting customers during roadside assistance and accident‑related situations. This is a highly supportive, fast‑paced environment where empathy, resilience, and quick thinking are essential.

You will work across multiple systems, coordinate solutions for customers, and ensure they feel supported every step of the way. The role offers a structured onboarding, training, and ongoing coaching with clear career

Qualifications

Previous customer service or contact centre experience preferred.
Strong communication skills and high emotional intelligence.
Ability to problem solve and think on your feet.

Responsibilities

Handle inbound calls relating to roadside assistance, accident support, and general customer enquiries.
Triage customer situations and coordinate appropriate support services.
Liaise with external providers.
Answer overflow reception calls and transfer customers to the appropriate department.
Process claim lodgements and update customer records accurately within CRM systems.
Coordinate follow-ups and administrative tasks relating to customer cases.
Navigate multiple systems including CRM platforms and claims systems.
Deliver exceptional service while meeting quality, compliance, and service standards.