Remote Insurance Support and Solutions Advisor

Weploy; Warrnambool; Remote; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Fully remote (Melbourne-based for gear

3-month casual contract with extension

Guaranteed full-time hours

8:30am–6:00pm, Mon-Fri

$36.81 per hour + 12.5% super

Job summary

Weploy is seeking dedicated individuals to support customers with their insurance service needs in a fully remote Melbourne-based role. You’ll guide members through rate reviews, card reorders, payments, rebates, and policy questions with care and precision.

Join a supportive team with structured training, a 37.5-hour week, and a pathway to permanency based on performance. Expect a fast-paced, customer-first environment that values clear communication and empathy.

Qualifications

• 6+ months contact centre experience (recent experience not essential).
• High-volume / high-pressure capability.
• Strong resilience and emotional maturity.
• Empathy-first mindset - absolutely essential.
• Ability to explain complex information in simple, human language.
• Exceptional communication skills (verbal & written).
• Coachability & ability to take feedback.
• Commitment to full-time hours Monday–Friday.

Responsibilities

• Handling inbound calls from PHI members.
• From rate review queries, reordering member cards, payment updates, government rebates, to policy premiums - You’ll handle member calls with care and precision.
• Address general questions about insurance services, ensuring members feel supported and informed.
• Triage and transfer calls with empathy, easing frustration for possible long wait times.
• Opportunity to up-skill into web chat and complex queries once ready to expand your expertise.

Skills

Contact centre experience

High-volume environment

Empathy

Excellent communication

Coachability

Tools

Salesforce

Job description

Weploy is seeking dedicated individuals to support customers with their insurance service needs in a fully remote Melbourne-based role. You’ll guide members through rate reviews, card reorders, payments, rebates, and policy questions with care and precision.

Join a supportive team with structured training, a 37.5-hour week, and a pathway to permanency based on performance. Expect a fast-paced, customer-first environment that values clear communication and empathy.