Riverside Duty Manager — Hospitality Leader

White Now Consulting; Evans Head; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

2 weekends on, 2 weekends off roster

Career growth with courses

Competitive pay under NSW Club Award

Job summary

Club Evans RSL in Evans Head, NSW is seeking a confident Duty Manager to lead our team across the venue, including the bistro, bar, gaming and events. This full-time role involves hands-on leadership, decision making, and ensuring exceptional guest experiences during every shift.

You will oversee operations, maintain service standards, handle guest enquiries, and support the team through busy periods and functions while upholding responsible service of alcohol and gaming practices.

Qualifications

• 5 Years or more previous experience in a club, hospitality, hotel or similar venue.
• Certificate 3 in Business or Hospitality or similar experience.
• Strong leadership and communication skills.

Responsibilities

• Lead, support and motivate the team during each shift.
• Oversee bistro, bar, gaming and general club operations.
• Maintain high standards of customer service across the venue.
• Handle member and guest enquiries and resolve issues professionally.
• Support the team through busy periods, functions and live entertainment nights.
• Ensure responsible service of alcohol and gaming requirements are met.
• Complete opening and closing procedures and shift handovers.
• Monitor club presentation, cleanliness and safety standards.
• Manage incidents and escalate matters where needed.
• Support training and development of team members.
• Work closely with management to keep the club running smoothly.

Skills

Leadership

Communication

Hands-on

Decision making

Customer service

Calm under pressure

Team development

Driver’s license

RSA/RCG

Roster flexibility

Education

Certificate 3 in Business or Hospitality

Job description

Club Evans RSL in Evans Head, NSW is seeking a confident Duty Manager to lead our team across the venue, including the bistro, bar, gaming and events. This full-time role involves hands-on leadership, decision making, and ensuring exceptional guest experiences during every shift.

You will oversee operations, maintain service standards, handle guest enquiries, and support the team through busy periods and functions while upholding responsible service of alcohol and gaming practices.