Duty Manager

Hervey Bay Sports Club Inc; Hervey Bay; On-site; AUD 70,000 - 95,000; Full time

Job summary

Hervey Bay Sports Club Inc is seeking a Duty Manager to lead a senior hospitality team in Hervey Bay, QLD. You will deliver exceptional customer service to members and visitors and oversee gaming operations while ensuring compliance and safe floor activities.

The role involves mentoring on-shift staff, managing cash handling and end-of-day reporting, and coordinating shift handovers to maintain a high-performing, positive team culture within a licensed venue.

Qualifications

• Proven background as a Duty Manager in a club, pub, or gaming environment.
• Current RMLV certification.
• Relevant state gaming and RSA certifications.
• Strong working knowledge of gaming regulations and floor operations.

Responsibilities

• Lead from the front to deliver high-quality customer service, engaging with members and ensuring every visitor has a great experience
• Mentor, support, and motivate on-shift staff to build a high-performing, upbeat, and inclusive team environment
• Oversee gaming operations, ensuring strict adherence to compliance standards, cash management, and licensing regulations
• Manage floor activities, venue safety, end-of-day reporting, and shift handovers

Skills

Customer service

Team leadership

Staff mentoring

Cash handling

Compliance awareness

Education

RMLV certification

Gaming & RSA certifications

Job description

Hervey Bay Sports Club Inc – Hervey Bay QLD

Lead from the front in a senior hospitality role delivering high-quality customer service to members and visitors. Oversee gaming operations, manage floor activities, mentor on-shift staff, and ensure strict adherence to compliance standards, cash management, and licensing regulations.

Key responsibilities

• Lead from the front to deliver high-quality customer service, engaging with members and ensuring every visitor has a great experience
• Mentor, support, and motivate on-shift staff to build a high-performing, upbeat, and inclusive team environment
• Oversee gaming operations, ensuring strict adherence to compliance standards, cash management, and licensing regulations
• Manage floor activities, venue safety, end-of-day reporting, and shift handovers

About you

• Proven background as a Duty Manager in a club, pub, or gaming environment
• Current RMLV (Responsible Management of Licensed Venues) certification
• Relevant state gaming and RSA certifications
• Strong working knowledge of gaming regulations and floor operations