Risk and Compliance Incident & Reporting Manager

Crown Resorts; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Crown Resorts is seeking a Risk & Compliance Incident & Reporting Manager to lead Second Line oversight of incidents and deliver high‑quality risk and compliance reporting across Crown Melbourne for Exec, Board Committees and Regulators.

You'll design and maintain Power BI dashboards, run RCA for high‑rated incidents, and partner with business units to uplift risk culture while providing trusted risk advisory support.

Qualifications

• 5+ years' experience in incident management, risk, compliance or audit within a large regulated organisation.
• Experience overseeing incident and breach management with root cause analysis.
• Ability to obtain VGCCC Casino Special Employee Licence (desirable).

Responsibilities

• Provide Second Line oversight of incidents and investigations in line with policy.
• Produce risk and compliance reporting for Executive, Board Committees and Regulators.
• Design and maintain Power BI dashboards, scorecards and KRIs across data sources.
• Partner with business units to uplift risk culture and provide trusted risk advisory.

Skills

Power BI

Analytics

Communication

Influencing

Education

Tertiary qualifications in Finance, Commerce or Law

Tools

Power BI

Job description

Risk and Compliance Incident & Reporting Manager

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Opportunity

We're looking for a Risk & Compliance Incident & Reporting Manager to lead Second Line oversight of incidents and deliver high-quality risk and compliance reporting across Crown Melbourne. Reporting to the Head of Risk, you'll ensure incidents are properly captured, investigated, escalated and remediated, and turn incident and risk data into clear, actionable insights for Executive, Board Committees and Regulators. You'll also be a trusted risk advisor to the business, helping uplift risk culture and support the Risk Champion Network.

What You'll Do

• Provide Second Line oversight and challenge of First Line-managed incidents, issues and investigations in line with the Incident, Breach and Issue Management Policy
• Triage and classify incidents, lead root cause analysis (RCA) for high-rated incidents and run post-incident reviews to drive control improvements
• Produce regular reporting for the Executive Risk & Compliance Committee, Risk, Compliance & PlaySafe Committees and senior management forums
• Design and maintain Power BI dashboards, scorecards, metrics and key risk indicators (KRIs), drawing on multiple data sources across the business
• Lead thematic and trend analysis to identify systemic risks, recurring issues and emerging risk themes, and oversee risk appetite metrics across business units
• Partner with business units as a trusted risk advisor, supporting the Risk Champion Network and driving risk culture uplift

What You'll Bring

• 5+ years' experience in incident management, risk, compliance, gaming or internal/external audit within an ASX-listed or large, regulated organisation
• Proven experience overseeing incident and breach management, including root cause analysis and remediation planning
• Strong Power BI skills, with experience building dashboards and analysing data to identify trends and generate insights
• Experience preparing clear, insightful risk and compliance reporting for Executive, Board Committee and Regulator audiences
• Strong analytical, influencing and communication skills, with the confidence to challenge and guide stakeholders at all levels
• Tertiary qualifications in Finance, Commerce or Law (desirable), casino or gaming industry experience (highly regarded), and the ability to obtain a VGCCC Casino Special Employee Licence

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.