Risk and Compliance Incident & Reporting Manager

Crown Resorts Limited; Melbourne; Sur place; AUD 150 000 - 210 000; Plein temps

Résumé du poste

Crown Resorts Limited is seeking a Risk & Compliance Incident & Reporting Manager to lead Second Line oversight of incidents and deliver high‑quality risk reporting for Executive and regulatory audiences. You will transform incident data into clear insights and support risk culture across the business.

The role requires strong Power BI capabilities, senior stakeholder communication, and a proven track record in incident management within a regulated environment.

Qualifications

• 5+ years’ experience in incident management, risk, compliance, gaming or internal/external audit within a large, regulated organisation.
• Proven experience overseeing incident and breach management, including root cause analysis and remediation planning.
• Experience preparing clear risk and compliance reporting for Executive, Board Committees and Regulators.

Responsabilités

• Provide Second Line oversight and challenge of First Line‑managed incidents and investigations per policy.
• Triage and classify incidents and lead root cause analysis for high‑rated cases.
• Produce regular reporting for Executive Risk & Compliance Committee and senior management.
• Design and maintain Power BI dashboards, scorecards, metrics and KRIs across data sources.
• Lead trend analysis to identify systemic risks and support risk culture uplift.
• Partner with business units as a trusted risk advisor and support the Risk Champion Network.

Connaissances

Incident management

Data analysis

Communication

Influencing

Risk governance

Outils

Power BI

Description du poste

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world‑class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

We’re looking for a Risk & Compliance Incident & Reporting Manager to lead Second Line oversight of incidents and deliver high‑quality risk and compliance reporting across Crown Melbourne. Reporting to the Head of Risk, you’ll ensure incidents are properly captured, investigated, escalated and remediated, and turn incident and risk data into clear, actionable insights for Executive, Board Committees and Regulators. You’ll also be a trusted risk advisor to the business, helping uplift risk culture and support the Risk Champion Network.

What You’ll Do

• Provide Second Line oversight and challenge of First Line‑managed incidents, issues and investigations in line with the Incident, Breach and Issue Management Policy.
• Triage and classify incidents.
• Lead root cause analysis (RCA) for high‑rated incidents and run post‑incident reviews to drive control improvements.
• Produce regular reporting for the Executive Risk & Compliance Committee, Risk, Compliance & PlaySafe Committees and senior management forums.
• Design and maintain Power BI dashboards, scorecards, metrics and key risk indicators (KRIs), drawing on multiple data sources across the business.
• Lead thematic and trend analysis to identify systemic risks, recurring issues and emerging risk themes, and oversee risk appetite metrics across business units.
• Partner with business units as a trusted risk advisor, supporting the Risk Champion Network and driving risk culture uplift.

What You’ll Bring

• 5+ years’ experience in incident management, risk, compliance, gaming or internal/external audit within an ASX‑listed or large, regulated organisation.
• Proven experience overseeing incident and breach management, including root cause analysis and remediation planning.
• Strong Power BI skills, with experience building dashboards and analysing data to identify trends and generate insights.
• Experience preparing clear, insightful risk and compliance reporting for Executive, Board Committee and Regulator audiences.
• Strong analytical, influencing and communication skills, with the confidence to challenge and guide stakeholders at all levels.
• Tertiary qualifications in Finance, Commerce or Law (desirable), casino or gaming industry experience (highly regarded).
• Ability to obtain a VGCCC Casino Special Employee Licence.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.