Revenue Officer - Billing & Debt Management

Southern Rural Water; Melbourne; On-site; AUD 87,000 - 101,000; Full time

Benefits offered by this job

Flexible working arrangements

Sick leave 15 days

14 weeks parental leave

Salary Sacrifice options

Job summary

Southern Rural Water in Victoria seeks an experienced Revenue Officer to drive accurate customer billing, improve debt management, and maintain revenue systems. The role focuses on reducing overdue accounts, engaging with customers to resolve balances, and coordinating recovery actions within SRW policies.

You will contribute to revenue planning, reporting and continuous improvement within the water sector. Negotiable location across SRW offices offers flexibility in where you work from.

Qualifications

• Experience in a professional business environment with accounting administration or revenue management.
• Experience in customer billing, accounts receivable and proactive debt collection.
• Understanding of property management and conveyancing principles.
• Strong communication and negotiation skills for overdue accounts within policy and authorities.

Responsibilities

• Maintain charge controls and source data in SRW’s billing system, ensure tariffs/charges are configured and approved.
• Administer debt collection per SRW procedures and ESC directions, prioritising aged debt and risk.
• Engage with customers to resolve account queries and establish payment arrangements.
• Assist annual tariff approvals, regulatory submissions and tariff publication.
• Administer revenue, billing and related financial systems, including data quality and controls.

Skills

Billing experience

Debt collection

Negotiation

Financial systems

Tools

Billing software

Job description

Southern Rural Water in Victoria seeks an experienced Revenue Officer to drive accurate customer billing, improve debt management, and maintain revenue systems. The role focuses on reducing overdue accounts, engaging with customers to resolve balances, and coordinating recovery actions within SRW policies.

You will contribute to revenue planning, reporting and continuous improvement within the water sector. Negotiable location across SRW offices offers flexibility in where you work from.