Returns Clerk

Harvey Norman Global Pty Limited; Brisbane; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Generous staff discounts

Career progression support

Positive and flexible work environment

Job summary

Harvey Norman Browns Plains is seeking a Returns Clerk to join the team, focusing on delivering exceptional customer service and efficient handling of returns. You will work within a supportive retail environment and contribute to daily store operations.

The role requires strong communication, organizational skills, and the ability to work with minimal supervision. A can-do attitude and flexibility across trading hours are essential.

Qualifications

• Excellent communication skills in English, both verbal and written.
• Highly organized with strong time management skills.
• Motivated with great attention to detail and accuracy.
• Able to work with minimal supervision and take initiative.
• Competent computer skills including Excel and Word.
• Enthusiastic with a can-do attitude and willingness to learn.
• Able to prioritise workload and meet deadlines.
• Flexible across retail trading hours including weekends and public holidays.

Responsibilities

• Provide excellent customer service as a Returns Clerk.
• Support purchasing processes and general retail operations.
• Liaise with customers to process returns and exchanges.
• Maintain accurate records and data entry for returns.

Skills

Customer service

Communication

Time management

Attention to detail

Team player

Flexibility

Can-do attitude

Prioritisation

Tools

Excel

Word

Job description

Job no: 577225
Work type: Full Time
Location: Browns Plains
Categories: Sales

• Full Time Position
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Browns PlainsTeam is seeking a passionate, customer service focused Returns Clerk to join them in delivering Great Service, Always! to their customers.

As a Clerk, you have a good understanding of purchasing processes, general retail operations and liaising with customers providing exceptional customer service.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team environment

What we require:

• Excellent communication skills in both verbal and written English
• To be highly organised and possess great time management skills
• Must be motivated and have a great eye for detail
• Able to work with minimal supervision
• Competent computer skills with sound knowledge in Excel and Word
• Enthusiasm and willingness to learn with a "can do" attitude
• Have the ability to prioritise workload and meet deadlines
• Flexibility across retail trading hours including weekends, public holidays and late night trades

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 12 Oct 2026 E. Australia Standard Time