Returns Administrator & Warehouse Assistant

Dicker Data; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

On-site gym

Free on-site parking

Lunch options

Parental leave

Employee assistance program

Job summary

Dicker Data is seeking a proactive Returns Administrator & Warehouse Assistant to join our Sydney team. You will balance office tasks with hands-on warehouse duties, processing customer and supplier returns, and ensuring accurate stock records.

In this role you will lift and move stock, scan items, assist with stocktakes, and support sales and product teams. A forklift licence is preferred, and experience with ERP systems like Pronto is advantageous.

Qualifications

• Experience in returns, warehouse, administration or logistics.
• Proficient with email, Outlook and Teams.
• Ability to perform manual handling and lift heavy items.
• Forklift licence preferred or willingness to obtain one.

Responsibilities

• Undertake regular manual handling and movement of returned stock and equipment.
• Process customer and supplier returns accurately and efficiently.
• Scan, sort and store returned stock in the correct locations.
• Pick, pack and prepare vendor return shipments.
• Process customer credits and support return-related administration.
• Coordinate customer return collections and supplier return activities.
• Assist with stocktakes and management of the DOA warehouse area.
• Provide internal support to sales and product teams.
• Assist with demo stock processing and other warehouse duties as required.
• Maintain a safe, organised and compliant warehouse environment.

Skills

Warehouse experience

Returns processing

Administrative duties

MS Outlook/Teams/Email

Stock handling & manual lifting

Tools

Pronto ERP

Job description

Returns Administrator & Warehouse Assistant

Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ.

An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life.

Our Vision

To inspire, educate and enable Australiantechnology resellers to achieve their full potentialthrough the delivery of unparalleled service,technology and logistics.

Our Values

At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:

• Agile
• Solutionfocused
• Respectfor all people
• Integrityin the way we operate

About You

You're a proactive and organised team player who enjoys a role that combines administration duties with hands-on warehouse work. This is not a purely office-based position and requires regular warehouse duties, including moving, sorting and handling returned stock throughout the day.

You are comfortable working both at a computer processing returns, emails and customer enquiries, and in the warehouse where manual handling and heavy lifting form a significant part of the role.Experience within a distribution, logistics, returns, warehouse or retail distribution environment will be highly regarded.

What you will do in the role

• Undertake regular manual handling, including lifting, moving, sorting and safely handling returned stock and equipment throughout the day, including heavier technology products where required
• Process customer and supplier returns accurately and efficiently
• Scan, sort and store returned stock in the correct locations
• Pick, pack and prepare vendor return shipments
• Process customer credits and support return-related administration
• Coordinate customer return collections and supplier return activities
• Assist with stocktakes and management of the DOA warehouse area
• Provide internal support to sales and product teams
• Assist with demo stock processing and other warehouse duties as required
• Maintain a safe, organised and compliant warehouse environment

What you will need to succeed in the role

• Previous experience in a returns, warehouse, administration or logistics role
• Comfortable performing both administrative duties and hands-on warehouse work throughout the day.
• Forklift Licence preferred, or willingness to obtain one
• Returns processing experience preferred, particularly within a retail distribution environment
• Ability to safely undertake regular manual handling and movement of stock.
• Must have basic experience using Microsoft Outlook,Teams and email correspondence.
• Experience using Pronto or a similar ERP/warehouse management system is highly desirable but not essential
• Strong attention to detail and organisational skills to ensure accurate returns processing, inventory management and record keeping
• Excellent communication and customer service skills to effectively support customers, suppliers and internal stakeholders
• A positive, reliable and proactive approach to work
• A highly competitive salary package depending upon experience
• Sustainable working environment
• Staff only on-site gym & weekly corporate fitness classes
• A selection of freshly prepared lunch options provided daily
• Free on-site parking and electric parking stations
• A relaxed, modern office setting with smart casual dress
• Access to discounted banking, superannuation, and health and wellbeing offers via our corporate partners
• Company paid parental leave scheme
• Employee Assistance Program
• On site school holiday program for children of Dicker Data staff
• United Airlines (and partner airlines)travel discount
• Long Service rewards

Only those with the legal right to work in Australia may apply for this position.

Only short-listed candidates will be contacted.