Order Management Specialist - Cisco

Dicker Data; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

On-site gym

Daily lunch options

Free on-site parking

EV charging

Parental leave

Employee Assistance Program

Travel discounts

Long Service rewards

Job summary

Dicker Data in Sydney is seeking a detail‑oriented Order Management Specialist to join our Inside Sales team for Cisco products. You will manage customer orders from receipt through to completion, ensuring accuracy in a busy, supportive environment.

This fast‑paced role requires structured processes, prioritisation, and strong communication as you coordinate with internal teams and provide timely updates to customers.

Qualifications

• Prior experience in order processing or admin duties
• Ability to prioritise in a fast-paced environment
• Strong attention to detail and accuracy

Responsibilities

• Process and manage customer orders accurately and efficiently
• Coordinate with internal teams to fulfil orders
• Monitor order progress and follow up
• Maintain accurate records in internal systems
• Respond to customer enquiries professionally
• Support Inside Sales with admin tasks

Skills

Attention to detail

Organised

Clear communication

Multitasking

Team player

Administrative experience

Job description

We are seeing a reliable and detail-oriented Order Management Specialist to join our Inside Sales team for Cisco products.

This role is ideal for someone who enjoys structured processes, working methodically, and ensuring accuracy in a busy but supportive team environment.

You will manage customer orders from receipt through to completion, working closely with internal departments to ensure orders are processed accurately and customers are kept informed.

This is a fast-paced, high-volume environment where the ability to prioritise is critical to the role.

Success in this role comes down to accountability, organisation and strong communication.

Key Responsibilities

• Process and manage customer orders accurately and efficiently
• Liaise with internal teams to coordinate order fulfilment
• Monitor order progress and follow up where required
• Maintain accurate records in internal systems
• Respond to customer enquiries in a professional and timely manner
• Support the broader Inside Sales team with administrative tasks

What We're Looking For

• Strong attention to detail and a high level of accuracy
• Organised and comfortable working with structured processes
• Clear and professional communication skills
• Ability to manage multiple tasks while maintaining quality
• A dependable and team-focussed approach
• Previous administrative or order processing experience preferred
• Exposure to IT products is helpful but not essential

What We Offer

• Competitive salary package based on experience
• Hybrid working environment
• Supportive team with structured training
• Modern office facilities including on-site gym and daily lunch options
• Free on-site parking and EV charging
• Company paid parental leave scheme
• Employee Assistance Program
• On site school holiday program for children of Dicker Data staff
• United Airlines (and partner airlines)travel discount
• Long Service rewards

Founded in 1978, Dicker Data is Australia's leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ.

An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life.

Our Vision

To inspire, educate and enable Australiantechnology resellers to achieve their full potentialthrough the delivery of unparalleled service,technology and logistics.

Our Values

At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:

• Agile
• Solutionfocused
• Respectfor all people
• Integrityin the way we operate

Ready to take the next step in your career?

If you're looking for a stable role within a well-established Australian company and enjoy working in a structured, team-oriented environment, we would love to hear from you.

Only those with the legal right to work in Australia may apply for this position.
Only short-listed candidates will be contacted.