Return To Work Coordinator (Injury Management)

Ache Group; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

Ache Group is an NSW occupational rehabilitation and injury management provider based in Glebe, Sydney. You will manage injury management and return to work for your own portfolio of employer clients, embedded with those employers as the go-to person for claims.

This role goes beyond case administration and focuses on how quickly workers recover and how claims cost is managed. Based in Glebe and working across Sydney, you will be responsible for coordinating RTW plans, engaging with workers,

Qualifications

• Degree in physiotherapy, occupational therapy, exercise physiology, nursing, psychology or a related allied health field.
• Experience in workers compensation, injury management, occupational rehabilitation or return to work, with NSW scheme experience highly regarded.
• SIRA-accredited Return to Work Coordinator training, or a willingness to complete it.
• Confident translating clinical information into practical decisions for employers, insurers and treating practitioners.
• Commercially aware, and comfortable discussing cost, duration and value directly with clients.
• Organised enough to run a portfolio across several accounts, each with its own expectations.
• Self-directed and proactive. This is a fast-paced role with real autonomy, and the people who thrive here don’t wait to be told what the priority is.
• Current NSW driver’s licence.

Responsibilities

• Manage claims from referral through to a sustainable return to work, across multiple client accounts.
• Contact the worker, employer and treating doctor on the day a referral comes in - early intervention is key!
• Use your clinical knowledge to run medical case conferences that actually move capacity forward.
• Keep every return-to-work plan current, signed and progressing.
• Identify suitable duties that match each worker’s capacity and the employer’s needs.
• Track cost and duration against benchmarks each week, and act early when a claim starts to drift.
• Deliver client reports on time, without being chased.
• Build employer capability in early reporting, suitable duties and a positive return to work culture.
• Spot service opportunities and help grow new business through your own networks.

Skills

Self-directed

Autonomy

Portfolio management

Organised

Client-facing communication

Education

Degree in physiotherapy or related allied health field

SIRA-accredited Return to Work Coordinator training

Job description

Are you a physio, OT, exercise physiologist, nurse or psychologist who wants to see your clinical skills drive real outcomes, not just appointments? This role puts your understanding of injury, recovery and function at the centre of how workers get back to work.

Based in Glebe and working across Sydney, you will manage injury management and return to work for your own portfolio of employer clients. You will be embedded with those employers as the person they rely on, and you will own what happens on their claims. This isn’t case administration. You will be accountable for how quickly workers recover and return, what claims cost, and whether clients stay with us.

What you will do

• Manage claims from referral through to a sustainable return to work, across multiple client accounts
• Contact the worker, employer and treating doctor on the day a referral comes in - early intervention is key!
• Use your clinical knowledge to run medical case conferences that actually move capacity forward
• Keep every return-to-work plan current, signed and progressing
• Identify suitable duties that match each worker’s capacity and the employer’s needs
• Track cost and duration against benchmarks each week, and act early when a claim starts to drift
• Deliver client reports on time, without being chased
• Build employer capability in early reporting, suitable duties and a positive return to work culture
• Spot service opportunities and help grow new business through your own networks

About you

• A degree in physiotherapy, occupational therapy, exercise physiology, nursing, psychology or a related allied health field
• Experience in workers compensation, injury management, occupational rehabilitation or return to work, with NSW scheme experience highly regarded
• SIRA-accredited Return to Work Coordinator training, or a willingness to complete it
• Confident translating clinical information into practical decisions for employers, insurers and treating practitioners
• Commercially aware, and comfortable discussing cost, duration and value directly with clients
• Organised enough to run a portfolio across several accounts, each with its own expectations
• Self-directed and proactive. This is a fast-paced role with real autonomy, and the people who thrive here don’t wait to be told what the priority is
• Current NSW driver’s licence

Why allied health professionals join us

• Use your clinical expertise in a role focused on function, recovery and long-term outcomes
• Build a career beyond treatment, moving into injury management, client relationships and business growth
• Own a portfolio and run it your way, with direct employer relationships instead of high-volume claims processing
• Work in a small, capable team where your outcomes are visible and valued
• Get structured onboarding, support to complete RTW Coordinator training, and ongoing professional development
• Receive a competitive salary package, discussed openly at interview
• Work full time from our Glebe office, with time out with clients across Sydney

About Ache Group

Ache Group is an NSW occupational rehabilitation and injury management provider. We are not on insurer panels. Every account we hold was won on results and is kept the same way. That shapes how we work: responsive, commercially aware, and accountable for outcomes rather than activity.